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Operations Coordinator
Intrepid Travel. Ensure every trip departs seamlessly and every small detail is taken care of .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong organizational abilities and effective communication skills to manage trip preparations and support tour leaders, ensuring seamless operations and exceptional experiences. Holds a full medium-rigid driver's license and has a solid understanding of hiking and camping trip processes.
Highest-signal resume keywords
Trip PreparationOrganizational AbilitiesVerbal And Written Communication SkillsMedium-Rigid Driver's LicenseOperational Problem Solving
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Trip Preparation ProcessesEquipment Inventory ManagementVehicle Service TrackingManual Transmission DrivingOperational Problem Solving
Soft Skills
Strong Organizational AbilitiesEffective Communication
Tools & Technologies
BusesForklift
Certifications & Qualifications
Full Medium-Rigid Driver's LicenseForklift Ticket
Industry Keywords
CampingHikingTour OperationsGuide House Management
About the role
Key responsibilities & impact- Ensure every trip departs seamlessly and every small detail is taken care of
- Prepare camping and hiking experiences
- Support tour leaders on the ground
- Clean and prepare buses
- Manage stock and equipment
- Support trip preparation, including vehicle preparations under direction of the mechanic
- Solve operational problems as they arise
- Manage equipment inventory and vehicle service tracking
- Manage the guide house standard by assigning cleaning tasks to leaders and ensuring completion
- Report, fix and follow up on depot hazards with the Ground Manager
- Help deliver exceptional experiences while keeping operations running smoothly
Requirements
What you’ll need- 2 years of experience either as a Tour Leader, or in an Operations Role
- Solid understanding of the processes and practices of trip preparation, particularly hiking and camping trips
- Strong organisational abilities to manage multiple tasks, prioritise responsibilities, and meet deadlines in a fast-paced environment
- Excellent verbal and written communication skills to effectively interact with tour leaders, operations staff and other stakeholders
- A full medium-rigid drivers licence
- Ability to drive manual transmissions
- Forklift ticket or ability to get strongly regarded
Benefits
Comp & perks- Flexible work arrangements, work-from-home and the ability to 'work from anywhere' 4 weeks a year
- A free Intrepid trip every year, plus generous discounts for families, and close friends
- 5 extra days of leave a year for use on Intrepid trips
- A minimum of 10 weeks paid parental leave for all parents, and other additional leave provisions
- Access to e-learning platforms, professional development and mentor programs
- 20 hours of volunteer leave every year to use on causes most important to you
- Employee Assistance Program, a 24/7 service that offers counselling for you and your family