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introw.io

Customer Success Manager

introw.io

. Lead customer onboarding from kickoff to go-live, ensuring smooth implementation and a strong foundation for long-term success .

Posted 10/18/2026full-timeNew York City • New York • United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer success management within the SaaS industry, focusing on client onboarding, retention strategies, and account growth. Proven ability to build relationships, advocate for customer needs, and drive measurable business outcomes.

Highest-signal resume keywords
Customer Success ManagementAccount ManagementSaaS ExperienceClient OnboardingHubSpot or Salesforce Experience

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Account Health MonitoringPerformance Metrics AnalysisStrategic Account PlanningContract NegotiationValue Realization
Soft Skills
Relationship BuildingProactive EngagementCustomer AdvocacyEntrepreneurial SpiritResults Driven
Tools & Technologies
HubSpotSalesforce
Industry Keywords
SaaSCustomer RetentionBusiness OutcomesClient SatisfactionCustomer Journey Optimization

About the role

Key responsibilities & impact
  • Lead customer onboarding from kickoff to go-live, ensuring smooth implementation and a strong foundation for long-term success
  • Proactively manage a portfolio of clients to drive retention, satisfaction, and measurable business outcomes
  • Build strong, trusted relationships with key stakeholders and advocate for customer needs
  • Collaborate with Product, Sales, and Operations to align on customer goals, resolve issues, and deliver a seamless experience
  • Monitor account health, usage, and performance metrics to anticipate risks and identify growth opportunities
  • Identify and execute expansion opportunities that grow customer value and contribute to revenue growth
  • Own the renewal process, leading contract and pricing discussions with a focus on value realization and ROI
  • Develop and execute strategic account plans to maximize adoption, retention, and expansion
  • Share customer insights and feedback to influence product improvements and optimize the customer journey
  • Champion proactive engagement, continuous learning, and customer advocacy across the organization

Requirements

What you’ll need
  • Minimum of two years of experience in SaaS CSM
  • Preferably experience with both SMEs and enterprise clients
  • Deep passion for sales and technology
  • Eager to sell innovative solutions
  • Entrepreneurial spirit
  • Driven to achieve results
  • Bonus: experience working with HubSpot or Salesforce

Benefits

Comp & perks
  • Macbook Air and iPhone
  • Fully paid phone subscription
  • Healthcare benefits plan
  • Meal vouchers
  • Awesome Introw merchandise
  • Team drinks and events