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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong technical leadership in managing infrastructure and operations teams, with a focus on service ownership, incident management, and continuous improvement. Possesses broad knowledge of enterprise infrastructure technologies and the ability to facilitate effective communication across technical and non-technical stakeholders.
Highest-signal resume keywords
Technical LeadershipInfrastructure ManagementStakeholder CommunicationProject Delivery ManagementOperational Resilience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Windows ServerActive DirectoryVirtualisationStorageNetworkingCloud InfrastructureSecurityMonitoringIncident ManagementChange Management
Soft Skills
Collaborative LeadershipCoaching and DevelopmentRelationship BuildingProblem SolvingCommunication Skills
Certifications & Qualifications
Eligibility for Security Check (SC) Clearance
Industry Keywords
Enterprise InfrastructureService DeliveryContinuous ImprovementOperational MetricsTechnical Judgement
Tech Stack
Tools & technologiesCloud
About the role
Key responsibilities & impact- Provide leadership and support across the Wintel, Networks and Infrastructure teams
- Set clarity around priorities, responsibilities and outcomes
- Lead, coach and develop engineers and technical leads through 1:1s, feedback and development conversations
- Support capability planning and strengthen technical leadership
- Encourage specialists to own decisions and outcomes
- Promote an inclusive, supportive and high-performing team culture
- Provide technical leadership across Wintel, Networks and Infrastructure
- Facilitate technical discussions and support evidence-based decisions
- Promote pragmatic engineering practices, automation, standardisation and maintainable solutions
- Support reliability, security, scalability and performance of the core technology platform
- Manage priorities across project delivery, operational resilience, security and lifecycle requirements
- Improve work flow by removing blockers, hand-offs and delays
- Coordinate planning, sequencing, dependencies, risks and delivery communication
- Use delivery and operational metrics to support predictable delivery and continuous improvement
- Support service ownership, operational stability and continuous improvement
- Act as a senior technical and operational escalation point for incidents, problems and delivery risks
- Ensure changes are assessed, planned, communicated and implemented effectively
- Build relationships across Service Delivery, Security, Architecture, Product, Development and Cloud teams
- Manage dependencies with colleagues, suppliers and partners
- Communicate technical risks, priorities, decisions, trade-offs and progress to technical and non-technical stakeholders
Requirements
What you’ll need- Eligibility for Security Check (SC) clearance
- Right to work in the UK
- Continuous residence in the UK for the past 5 years
- No more than 6 months spent outside the UK during that period
- Willingness to undergo security vetting during onboarding
- Experience leading infrastructure, platform or operations engineers as an Engineering Manager, Team Manager, Technical Lead or comparable technical people leader
- Experience managing, coaching and developing technical teams, including performance, development and individual progression support
- Previous hands-on technical experience at a mid-to-senior engineering level
- Strong technical judgement and ability to challenge constructively while empowering specialists
- Ability to build effective working relationships, encourage collaboration and clarify team priorities
- Broad knowledge of enterprise infrastructure technologies, including Windows Server, Active Directory, virtualisation, storage, networking, cloud or hybrid infrastructure, security and monitoring
- Understanding of interactions between infrastructure technologies and services
- Strong operational understanding of service ownership, incident and problem management, change management, capacity, resilience and continuous improvement
- Ability to engage confidently in technical discussions and support informed engineering decisions
- Demonstrable project and delivery management experience, including planning, prioritisation, resource coordination, dependency management, risk management and stakeholder communication
- Experience improving delivery flow, reducing blockers and addressing delays between teams or hand-offs
- Ability to balance competing operational and delivery priorities while maintaining service reliability and security
- Experience managing suppliers, partners or cross-team delivery dependencies
- Experience using delivery and operational metrics to identify constraints and improve outcomes
- Strong stakeholder management and communication skills across technical and non-technical audiences
- Ability to facilitate discussions involving different perspectives and strongly held technical opinions
- Confidence communicating technical risks, decisions, progress and priorities clearly
- Collaborative leadership style encouraging shared ownership, accountability and continuous improvement
Benefits
Comp & perks- Private Medical & Health Cash Plan
- 4x Life Assurance
- Inclusive culture and environment
- Generous holiday allowance
- Continuous learning and development opportunities
- Bonus potential based on performance and business-related factors
- Pension scheme contributions
- EV Car Scheme
- Hybrid Working Policy
- Additional benefits available on the career site
- Potential extension of the initial six-month contract depending on business requirements
- Applicable employee benefits under the Fixed-Term Employment Contract arrangement