Technical Systems Support Engineer

Investigo

. Act as the primary point of contact for technical incidents and service requests .

Posted 10/31/2026full-timeLiverpool • United KingdomJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong troubleshooting and analytical problem-solving skills in IT support, with hands-on experience in Microsoft 365, Entra ID, and Active Directory environments. Capable of managing incidents and service requests effectively while communicating updates to stakeholders.

Highest-signal resume keywords

Microsoft 365 SupportActive Directory ManagementTroubleshooting SkillsIncident ManagementAnalytical Problem-Solving

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

TroubleshootingLog AnalysisApplication ConfigurationAccess ManagementNetwork InteractionWindows Desktop SupportVirtualisation TechnologiesTCP/IPDNSDHCP

Soft Skills

Customer-Facing CommunicationStakeholder ManagementPrioritisationCollaborationIndependence

Tools & Technologies

Monitoring ToolsITSM PlatformsService Management Best PracticesInfrastructure MonitoringEvent Management Tools

Certifications & Qualifications

ITIL Foundation CertificationEligibility for Security Check (SC) Clearance

Industry Keywords

Service OperationsSLA-Driven SupportIdentity ManagementAccess ManagementBusiness-Critical Systems

Tech Stack

Tools & technologies

CloudDNSITSMLinuxPostgresSQLTCP/IPVMware

About the role

Key responsibilities & impact

Act as the primary point of contact for technical incidents and service requests
Investigate and troubleshoot issues across applications, endpoints, identity services, networks and infrastructure
Take ownership of incidents and identify underlying causes using structured diagnostic techniques
Analyse logs, system events, monitoring tools and diagnostic information
Support Microsoft 365, Entra ID and on-premise Active Directory environments
Investigate authentication, access management, permissions and connectivity issues
Support enterprise applications, business-critical systems, integrations and dependencies
Troubleshoot cloud services, hosted platforms, infrastructure and endpoint environments
Work with technical specialists and platform engineers on complex incidents
Manage and prioritise incidents and service requests in line with SLAs and operational requirements
Communicate updates to users and stakeholders throughout the support process
Develop technical knowledge of specialist platforms, applications and infrastructure
Participate in a paid out-of-hours on-call rota, approximately one week in five, after probation
Build technical expertise and contribute to the effectiveness of the Service Operations team

Requirements

What you’ll need

Minimum two years' experience in an IT support, technical support or service operations role
Strong troubleshooting, diagnostic and analytical problem-solving skills
Experience investigating technical issues across multiple technology areas
Experience analysing logs, system events and diagnostic information
Confidence supporting end users and business-critical services
Ability to prioritise and manage multiple incidents and service requests
Experience supporting enterprise applications and business-critical systems
Understanding of application configuration, integrations and service dependencies
Hands-on experience supporting Microsoft 365, Entra ID and on-premise Active Directory
Familiarity with identity, authentication and access management technologies
Understanding of applications, infrastructure and network interactions
Experience supporting Windows desktop environments
Exposure to enterprise server and infrastructure environments
Understanding of virtualisation technologies and hosted platforms
Familiarity with monitoring, alerting and system health tools
Awareness of backup, recovery and service resilience principles
Understanding of endpoint, operating system and device management concepts
Good understanding of TCP/IP, DNS, DHCP and VPN technologies
Ability to investigate connectivity, performance and service access issues
Understanding of networking, security and infrastructure principles
Experience in SLA-driven support environments
Understanding of incident, request and major incident management processes
Familiarity with ITSM platforms and service management best practices
Strong customer-facing communication and stakeholder management skills
Ability to manage tickets and prioritise workload
Ability to work independently while collaborating with wider technical teams
Eligibility for Security Check (SC) clearance
Right to work in the UK
Lived continuously in the UK for the past 5 years
No more than 6 months spent outside the UK during that period
Willingness to undergo security vetting
Nice-to-have: VMware, Hyper-V or other virtualisation technologies
Nice-to-have: Windows Server or Linux administration, Linux desktop support, PowerShell, scripting or automation
Nice-to-have: infrastructure monitoring and event management tools
Nice-to-have: SQL, PostgreSQL and database fundamentals
Nice-to-have: endpoint security technologies
Nice-to-have: identity and access management platforms
Nice-to-have: application deployment and release management
Nice-to-have: secure, regulated or highly available environment experience
Nice-to-have: ITIL Foundation certification

Benefits

Comp & perks

Private Medical & Health Cash Plan
4x Life Assurance
Inclusive culture and environment
Generous holiday allowance
Continuous learning and development opportunities
Bonus potential based on performance and business-related factors
Pension scheme contributions
EV Car Scheme
Hybrid Working Policy
Additional benefits available on the career site
Paid out-of-hours on-call support rota, approximately one week in five