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Director, Financial Solutions Operations
Investissement Québec. Lead the operations and enhancement of financial application solutions .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in leading financial application solutions, ensuring operational stability, performance, and compliance while managing teams and vendor relationships. Proficient in agile practices, incident management, and translating technology impacts into business value.
Highest-signal resume keywords
Financial Application Solutions ManagementAgile PracticesIncident ManagementVendor ManagementIT Governance
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Operational Risk ManagementService GovernancePerformance MonitoringRoadmap PlanningContinuous ImprovementSaaS PlatformsEnterprise SoftwareBusiness AdministrationInformation TechnologyInformation Systems
Soft Skills
Team LeadershipStakeholder EngagementCommunicationProblem SolvingPrioritization
Industry Keywords
IT SecurityComplianceGovernanceFinancial ProcessesOperational Readiness
Tech Stack
Tools & technologiesTypeScript
About the role
Key responsibilities & impact- Lead the operations and enhancement of financial application solutions
- Ensure the stability, performance, security, availability, and quality of services provided to users
- Engage, support, and develop an agile, multidisciplinary team
- Manage incidents, problems, operational risks, and service requests
- Plan and optimize team capacity based on operational needs and business priorities
- Prioritize and lead essential enhancements, optimizations, and changes
- Establish and maintain the operational and evolutionary roadmap for the solutions
- Coordinate major operational initiatives and align them with organizational priorities
- Ensure the operationalization and ownership of delivered solutions, including operational readiness, knowledge transfer, stabilization, and post-implementation support
- Develop and maintain relationships with internal stakeholders and external vendors, particularly SaaS providers
- Provide leadership for application platforms and contribute to the evolution of practices, processes, tools, and ways of working
- Prepare or contribute to reporting, analyses, recommendations, and follow-ups related to performance, risks, costs, benefits, and prioritization
- Ensure compliance with policies, frameworks, obligations, and management practices, particularly in IT security, compliance, and governance
Requirements
What you’ll need- Bachelor’s degree in a relevant field, particularly information technology, information systems, business administration, or finance, or an equivalent combination of education and experience
- Minimum of eight (8) years of relevant experience in information technology
- Significant experience managing teams
- Experience operating, maintaining, and enhancing critical solutions or platforms in a complex environment
- Experience managing vendors, SaaS platforms, enterprise software, or financial application solutions
- Experience in service governance, commitment management, and performance monitoring
- Sound understanding of agile practices applied to solution operations and enhancement
- Sound understanding of incident and problem management, IT governance, security, continuous improvement, and roadmap planning
- Understanding of financial processes, business considerations, and the operational impacts associated with financial application solutions
- Demonstrated ability to translate technology issues into business impacts, prioritize in a constrained environment, and recommend realistic, structured, and value-generating scenarios
Benefits
Comp & perks- Work from home up to three days per week
- Several flexible scheduling options
- Option to work longer days over four days in order to take a half-day off
- Flexible hours between 7:30 a.m. and 6:00 p.m.
- Paid Friday afternoons every other week during the summer
- Two full weeks of remote work from anywhere in Quebec per year
- Training and professional and management development opportunities
- Educational leave
- Reimbursement of costs for obtaining a professional certification
- Reimbursement of course materials
- Free telemedicine services
- TonIQ health and wellness program
- Reimbursement of a portion of registration fees for a physical health program
- Free, immediate, and confidential employee and family assistance program
- Defined-benefit pension plan
- Flexible group insurance plan with customizable coverage based on individual needs (subject to eligibility)
- Reimbursement of a portion of public transit pass costs
- Free bicycle parking