Customer Support Agent

Invisible Technologies

. Provide prompt, accurate support via phone, email, and live chat for English-speaking customers .

Posted 11/1/2026contractRemote • JamaicaMid-LevelSenior💰 $5 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer support for retirement plans, utilizing tools like Zendesk and Aircall to manage client interactions effectively. Strong verbal and written communication skills are essential for assisting clients with technical issues and financial inquiries.

Highest-signal resume keywords

Customer Service ExperienceFluency In EnglishProficiency In ZendeskKnowledge Of Retirement PlansProblem-Solving Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account ActivationIntegration TroubleshootingTechnical Issue ResolutionFinancial Account ManagementRetirement Plan Knowledge

Soft Skills

Strong Verbal CommunicationStrong Written CommunicationMultitasking SkillsOrganizational SkillsAttention To Detail

Tools & Technologies

ZendeskAircallCRM Systems

Industry Keywords

401kIRAProfit Sharing PlansFinancial ServicesTechnical Support

About the role

Key responsibilities & impact

Provide prompt, accurate support via phone, email, and live chat for English-speaking customers
Assist with account activation, integration troubleshooting, and product-related inquiries
Provide guidance on clients' retirement plan offerings, including 401k, IRA, and Profit Sharing Plans
Troubleshoot technical issues and escalate complex cases
Use Zendesk, Aircall, and internal CRM systems to track, manage, and resolve customer interactions
Collaborate with internal teams to escalate issues and improve customer service
Support clients managing and optimizing retirement plans through AI-driven financial services technology

Requirements

What you’ll need

High school diploma or equivalent
Fluent in English, with strong verbal and written communication skills
Previous customer service experience, ideally within technical support or financial services
Familiarity with retirement plans or financial account management (401k, IRA) is advantageous
Proficiency in Zendesk and Aircall is preferred
Excellent multitasking, problem-solving, and organizational skills in a fast-paced environment
High attention to detail and ability to work both independently and as part of a remote team
Must pass a background check
Must be able to work US-East Coast/New York Time Zone
Ability to work 45–50 hours per week