Customer Support Agent

Invisible Technologies

. Provide prompt, accurate support via phone, email, and live chat for English-speaking customers.

Posted 11/1/2026contractRemote • MalaysiaMid-LevelSenior💰 $5 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer support for financial services, with a focus on retirement plans such as 401(k) and IRA. Proficient in using Zendesk and Aircall to manage customer interactions effectively while maintaining high attention to detail and problem-solving skills.

Highest-signal resume keywords

Customer Service ExperienceFluent In EnglishProficiency In ZendeskProficiency In AircallFamiliarity With Retirement Plans

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Account ActivationIntegration TroubleshootingTechnical Issue TroubleshootingFinancial Account ManagementRetirement Plan Guidance

Soft Skills

Strong Verbal CommunicationStrong Written CommunicationMultitaskingProblem-SolvingOrganizational Skills

Tools & Technologies

ZendeskAircallCRM Systems

Industry Keywords

401(k)IRAProfit Sharing PlansFinancial ServicesTechnical Support

About the role

Key responsibilities & impact

Provide prompt, accurate support via phone, email, and live chat for English-speaking customers.
Assist with account activation, integration troubleshooting, and product-related inquiries.
Provide guidance on clients' retirement plan offerings, including 401(k), IRA, and Profit Sharing Plans.
Troubleshoot technical issues and escalate complex cases.
Use Zendesk, Aircall, and internal CRM systems to track, manage, and resolve customer interactions.
Collaborate with internal teams to escalate issues and improve customer service.

Requirements

What you’ll need

High school diploma or equivalent; a degree in Business, Finance, or IT is a plus.
Fluent in English, with strong verbal and written communication skills.
Previous customer service experience, ideally within technical support or financial services.
Familiarity with retirement plans or financial account management (401k, IRA) is advantageous.
Proficiency in Zendesk and Aircall is preferred.
Excellent multitasking, problem-solving, and organizational skills in a fast-paced environment.
High attention to detail and ability to work both independently and as part of a remote team.
Must pass a background check.
Ability to work 45–50 hours per week.
Ability to work 9 a.m.–6 p.m. US Eastern/New York time.