Customer Support Agent, Fluent in Spanish

Invisible Technologies

. Provide prompt, accurate, bilingual support via phone, email, and live chat.

Posted 11/1/2026contractRemote • Colombia, Costa Rica, Belize, MexicoMid-LevelSenior💰 $5 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates bilingual fluency in Spanish and English, providing exceptional customer support in the financial services sector. Proficient in using Zendesk and Aircall for managing customer interactions and troubleshooting retirement plan inquiries.

Highest-signal resume keywords

Bilingual Fluency In Spanish And EnglishCustomer Service ExperienceProficiency In ZendeskFamiliarity With Retirement PlansProblem-Solving Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account ActivationIntegration TroubleshootingTechnical Issue TroubleshootingFinancial Account ManagementRetirement Plans Knowledge

Soft Skills

Strong Verbal CommunicationStrong Written CommunicationMultitasking SkillsOrganizational SkillsAttention To Detail

Tools & Technologies

ZendeskAircallCRM Systems

Industry Keywords

Financial Services401kIRAProfit Sharing PlansAI-Driven Technology

About the role

Key responsibilities & impact

Provide prompt, accurate, bilingual support via phone, email, and live chat.
Assist with account activation, integration troubleshooting, and product-related inquiries.
Provide guidance on clients’ retirement plan offerings, including 401k, IRA, and Profit Sharing Plans.
Troubleshoot technical issues and escalate complex cases.
Use Zendesk, Aircall, and internal CRM systems to track, manage, and resolve customer interactions.
Collaborate with internal teams to escalate issues efficiently and improve customer service.
Support AI-driven technology in the financial services industry and help clients manage and optimize retirement plans.

Requirements

What you’ll need

High school diploma or equivalent; a degree in Business, Finance, or IT is a plus.
Bilingual fluency in Spanish and English, with strong verbal and written communication skills in both languages.
Previous customer service experience, ideally within technical support or financial services.
Familiarity with retirement plans or financial account management (401k, IRA) is advantageous.
Proficiency in Zendesk and Aircall is preferred.
Excellent multitasking, problem-solving, and organizational skills in a fast-paced environment.
High attention to detail and ability to work both independently and as part of a remote team.
Must pass a background check.
Must be able to work US-East Coast/New York Time Zone.
Availability for 45–50 hours per week, 9:00 a.m.–6:00 p.m. US Eastern Time.