Operations Associate Specialist

Invisible Technologies

. Review and validate employee loan information and documentation for accuracy and compliance with program requirements.

Posted 11/5/2026contractRemote • MalaysiaJuniorMid-Level💰 $5 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in reviewing and validating employee loan information for compliance, ensuring data integrity, and managing inquiries effectively. Strong organizational skills and attention to detail are essential for supporting invoicing processes and collaborating with internal departments.

Highest-signal resume keywords

Data Integrity ManagementCompliance ReviewZendesk FamiliarityStrong Communication SkillsOrganizational Skills

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Loan Information ReviewData ValidationInvoicing ProcessesDetail-Oriented AnalysisOperational Excellence

Soft Skills

Strong Verbal CommunicationStrong Written CommunicationAdaptabilityCollaborationAttention to Detail

Tools & Technologies

Zendesk

Industry Keywords

Financial ServicesOperations SectorCompliance StandardsClient ServicesHigh-Volume Environments

About the role

Key responsibilities & impact

Review and validate employee loan information and documentation for accuracy and compliance with program requirements.
Ensure data integrity across systems.
Review and confirm plan account details and associated documentation.
Conduct thorough reviews of participant and employer-submitted materials to ensure all data meets operational and compliance standards.
Manage and respond to inquiries in the operations and support inbox, escalating issues as needed.
Coordinate with student loan servicers and financial institutions to resolve discrepancies, confirm payments, and maintain accurate account records.
Support monthly invoicing processes, reconciling data to ensure accurate billing and payment reporting.
Work closely with internal departments including Client Services and Product to improve processes and support client success.
Maintain high attention to detail and adhere to established workflows to ensure consistent operational excellence.

Requirements

What you’ll need

1-3 years of experience within the operations sector.
Familiarity within the financial services industry.
Familiarity with Zendesk.
Strong verbal and written communication skills for servicer outreach and documentation.
Exceptional organizational skills and the ability to manage competing priorities.
Willingness to learn, adapt to new challenges, and grow within the role.
Experience in high-volume, detail-oriented environments is a plus.
Extremely detail oriented, and willing to collaborate with various stakeholders.