IT End User Specialist II

Invision Sally Jobe / Radiology Imaging Associates

. Provide advanced front-line technical support to end users for hardware, software, and peripherals .

Posted 10/8/2026full-timeEnglewood • Colorado • United StatesJuniorMid-Level💰 $65,790 - $81,203 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates advanced technical support capabilities, particularly in troubleshooting hardware, software, and networking issues, while providing excellent customer service. Proficient in managing IT support requests and understanding of IT security practices, with a focus on end-user applications in a healthcare environment.

Highest-signal resume keywords

Advanced Technical SupportWindows Operating SystemsMicrosoft 365Identity and Access Management (IAM)Healthcare IT Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

TroubleshootingService Ticket ManagementUser Account ManagementNetwork StructuresIT Security Practices

Soft Skills

Customer ServiceCommunicationProblem-SolvingCritical Thinking

Certifications & Qualifications

A+ Certificate

Industry Keywords

Healthcare ITRadiology

About the role

Key responsibilities & impact

Provide advanced front-line technical support to end users for hardware, software, and peripherals
Open, respond to, and resolve service tickets according to service level agreements
Diagnose, evaluate, and resolve complex technical problems; escalate or route issues when appropriate
Provide excellent customer service to end users
Log, triage, and manage IT support requests in a first-contact scenario
Troubleshoot hardware, software, and networking issues
Identify and escalate technically challenging issues to higher-level support teams
Document solutions to common issues
Perform advanced user and computer account management tasks
Conduct regular site visits and field work
Work directly with higher-level support teams
Manage and maintain end-user-focused applications
Participate in on-call rotations
Perform other duties as assigned

Requirements

What you’ll need

Local candidates only
High school diploma or equivalent
Associate degree in computer science or related field preferred
A+ Certificate preferred
Excellent customer service skills with the ability to convey technical information in user-friendly terms
Knowledge of basic IT security practices and protocols
In-depth knowledge of Windows operating systems and hardware
Understanding of advanced network structures and concepts
Excellent communication skills
Excellent problem-solving and critical thinking skills
Advanced understanding of Microsoft 365
Advanced understanding of Identity and Access Management (IAM)
2–5 years of Healthcare IT experience, preferably in radiology
Reliable transportation
Must be able to work in small confined spaces (2x2')
Must be able to regularly lift 50+ lbs

Benefits

Comp & perks

Medical, dental, and vision insurance
Term life insurance, AD&D, and EAP
Long Term Disability
Generous Paid Time Off
Paid holidays
Voluntary income protection options (supplemental life insurance, accident, critical illness)
Profit-sharing
401(k) retirement plan
Tuition reimbursement