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About the role
Key responsibilities & impact- Foster positive relationships with customers as their primary point of contact
- Help clients implement services and plan projects effectively
- Ensure contract terms and conditions are met
- Manage invoices and bills for assigned customers
- Identify upselling and cross-selling opportunities
- Address customer issues with speed and efficiency
- Work with sales teams to generate new business
- Provide advice and guidance to improve customer engagement and develop lasting relationships
- Prepare reports on project performance
- Create and maintain lasting customer relationships
- Ensure customers are allocated proper resources and consistently receive quality service
- Provide access to benefits listed in customer contracts
- Allocate proper resources to solve complaints and issues
Requirements
What you’ll need- Proven experience in Executive Engagement
- Project management experience
- Strong organizational and multitasking skills
- Customer-oriented approach
- Excellent verbal and written communication abilities
- Sharp business acumen
- Problem-solving aptitude
- BSc/BA in Business or similar field
Benefits
Comp & perks- Flexible and innovative culture
- Collaboration and freedom from red tape
- Culture focused on authentic, empowered, and resilient employees