Founding Technical Account Manager

Inworld AI

. Own renewals across a book of accounts and close renewals on time .

Posted 10/28/2026full-timeMountain View • California • United StatesMid-LevelSenior💰 $170,000 - $210,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in technical account management, focusing on renewals, account growth, and customer engagement. Proficient in leveraging AI tools for efficiency while maintaining strong communication with technical users and stakeholders.

Highest-signal resume keywords

Technical Account ManagementRenewal OwnershipContract NegotiationCRM FamiliarityCustomer Success Tools

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account ManagementRenewal ManagementContract NegotiationTechnical CommunicationAccount Growth StrategiesCustomer Engagement TrackingIssue TroubleshootingAI Tools UtilizationBusiness Review ExecutionAccount Health Monitoring

Soft Skills

Strong Written CommunicationStrong Verbal CommunicationComposure Under PressureSelf-DirectionTeam Collaboration

Tools & Technologies

CRM SoftwareCustomer Success ToolsAI Tools

Industry Keywords

Software CompanyCustomer SuccessTechnical ProductsSan Francisco Bay Area

About the role

Key responsibilities & impact

Own renewals across a book of accounts and close renewals on time
Identify and pursue expansion opportunities within existing customers
Build expansion plans and partner with Sales to close larger opportunities
Learn Inworld products and understand customer deployments
Serve as a trusted technical point of contact
Troubleshoot issues and involve Solutions or Engineering when needed
Build relationships with technical users and contract decision-makers
Track usage, engagement and account-health signals to identify risk
Run regular customer check-ins and business reviews
Use AI tools for account research, meeting preparation and follow-up
Keep the CRM accurate and up to date
Share customer feedback, feature requests and recurring blockers with Product and Engineering
Follow up with customers on product changes

Requirements

What you’ll need

4+ years in technical account management, customer success or a similar customer-facing role at a software company
Track record of owning renewals and growing accounts
Experience negotiating contracts
Comfort with technical products and ability to communicate with engineers and business stakeholders
Experience managing multiple accounts and prioritizing effectively
Familiarity with CRM and customer success tools
Interest in using AI to work more efficiently
Strong written and verbal communication
Composure when handling escalations
Self-direction and comfort working in a small team where processes are still being built
Legally authorized to work in the United States
Ability to work in or relocate to the San Francisco Bay Area

Benefits

Comp & perks

Variable compensation
Equity
Benefits