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Associate Director, Patient Education Manager – Southwest
Ionis Pharmaceuticals, Inc.. Deliver disease-state and product education using approved materials to support and empower patients and caregivers .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong clinical acumen and expertise in patient education, particularly in the context of rare diseases. Proven ability to collaborate cross-functionally and engage with diverse stakeholders while delivering impactful educational programs and support.
Highest-signal resume keywords
Registered NursePatient EducationCross-Functional CollaborationRare Disease ExperienceProduct Launch Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Clinical AcumenPatient Engagement StrategyDocumentation RequirementsMetrics TrackingGenetic Conditions KnowledgeU.S. Reimbursement ProcessField-Based ExperienceEducation Program DeliveryAdvocacy Insights SharingMultidisciplinary Team Approach
Soft Skills
Interpersonal SkillsCommunication SkillsProblem-Solving SkillsFlexibilityAttention to Detail
Tools & Technologies
Webinar PlatformsPresentation SoftwareDocumentation ToolsCustomer Inquiry Systems
Certifications & Qualifications
Bachelor’s DegreeValid U.S. Driver’s LicenseRegistered Nurse License
Industry Keywords
Biopharmaceutical IndustryPatient Advocacy GroupsInsurance LandscapePayor LandscapeDisease-State Education
About the role
Key responsibilities & impact- Deliver disease-state and product education using approved materials to support and empower patients and caregivers
- Educate account nurses and office staff on the Patient Education Manager role and service model
- Host patient-facing programs and deliver presentations during internal meetings and calls
- Serve as liaison to access teams and partners to address patient-specific needs
- Collaborate with cross-functional teams and share territory insights and strategy recommendations
- Deliver approved education programs in person and via webinar to patients, families, and caregivers
- Refine patient engagement strategy and educational materials
- Respond to customer inquiries, provide education and support, and triage to available resources
- Complete documentation requirements and track critical metrics
- Share advocacy insights with Corporate Affairs teams
- Identify, develop, and execute a multidisciplinary team approach to support a successful product/disease launch
- Engage with patient advocacy groups
- Conduct domestic travel, phone-based meetings, and virtual meetings
Requirements
What you’ll need- Reside in Houston, TX or Phoenix, AZ
- Valid U.S. driver’s license and driving record compliant with company standards
- Bachelor’s degree from an accredited university or college required
- Advanced scientific training or academic credentials establishing strong clinical acumen
- Registered Nurse required
- Knowledge and experience with genetic conditions highly desirable
- Demonstrated ability to work cross-functionally and collaboratively with internal and external stakeholders
- At least 12 years of related experience, including supporting patients within Rare Disease
- At least 2 years of field-based experience in the biopharmaceutical industry preferred
- Proven track record of delivering results meeting or exceeding targeted objectives
- Knowledge of insurance and payor landscape and U.S. reimbursement process
- Prior product launch experience preferred
- Ability to work quickly and flexibly with resource constraints
- Ability to work independently and collaboratively with a diverse team
- Strong interpersonal, communication, written, and verbal skills
- Ability to travel up to 30% as necessary
- Ability to manage ambiguity, navigate complexity, and be creative and solutions-oriented
- Passion for patient care and exceptional attention to detail regarding policies and procedures
- Must complete requisite training and comply with applicable corporate and industry policies
Benefits
Comp & perks- Full benefits
- Remote, hybrid, and onsite work environments
- Career development opportunities
- Reasonable accommodation for applicants with disabilities