Associate Director, Patient Education Manager – Southwest

Ionis Pharmaceuticals, Inc.

. Deliver disease state and product education regarding Ionis brands and approved indications using approved materials .

Posted 10/5/2026full-timeRemote • United StatesSenior💰 $167,000 - $190,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong clinical acumen and expertise in patient education, particularly in the context of rare diseases and genetic conditions. Proven ability to collaborate cross-functionally and deliver impactful educational programs to patients, caregivers, and healthcare professionals.

Highest-signal resume keywords

Registered NursePatient EducationCross-Functional CollaborationBiopharmaceutical Industry ExperienceKnowledge of U.S. Reimbursement Process

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Patient Engagement StrategyDisease State EducationDocumentation RequirementsMetrics TrackingGenetic Conditions KnowledgeProduct Launch ExperienceClinical AcumenField-Based ExperienceResults-Driven MindsetInsurance and Payor Landscape Knowledge

Soft Skills

Interpersonal SkillsCommunication SkillsAbility to Manage AmbiguityCreative Problem-SolvingAttention to Detail

Certifications & Qualifications

Bachelor's DegreeValid U.S. Driver's License

Industry Keywords

Rare DiseasePatient CareCorporate ComplianceMultidisciplinary Team ApproachPatient-Facing Programs

About the role

Key responsibilities & impact

Deliver disease state and product education regarding Ionis brands and approved indications using approved materials
Support and empower patients and caregivers throughout the treatment journey
Educate account nurses and office staff on the Patient Education Manager role and service model
Host patient-facing programs and deliver presentations during internal meetings and calls
Serve as a liaison to access teams and partners to address patient-specific needs
Contribute to cross-functional teams and share regional and territory insights
Deliver approved education programs in person and via webinar to patients, families, and caregivers
Refine patient engagement strategy and educational materials
Respond to customer inquiries, provide education and support, and triage to available resources
Complete documentation requirements and track critical metrics
Complete requisite training and comply with corporate and industry policies
Share advocacy insights with Corporate Affairs teams
Identify, develop, and execute a multidisciplinary team approach to support successful disease/product launch

Requirements

What you’ll need

Reside in Houston, TX or Phoenix, AZ
Valid U.S. driver’s license and driving record in compliance with company standards
A minimum of a bachelor’s degree from an accredited University or College is required
Registered Nurse required
Advanced scientific training or academic credentials establishing strong clinical acumen
Knowledge and experience with genetic conditions highly desirable
Demonstrated ability to work cross-functionally and cross-collaboratively with multiple internal and external stakeholders
At least 12 years of related experience, including supporting patients within Rare Disease
At least 2+ years field-based experience in the biopharmaceutical industry preferred
Proven track record of delivering results that meet or exceed targeted objectives
Knowledge of insurance and payor landscape and U.S. reimbursement process
Prior product launch experience preferred
Ability to work quickly and flexibly with resource constraints, exhibiting a results-driven mindset
Ability to work both independently and collaboratively with a diverse team
Strong interpersonal and communication skills
Ability to travel up to 30% as necessary
Ability to manage ambiguity, navigate complexity, and be creative and solutions-oriented
Excellent written and verbal skills
Passion for patient care and exceptional attention to detail to ensure compliant operations

Benefits

Comp & perks

Highly competitive benefits
Full benefits package