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Tech Stack
Tools & technologiesLinux
About the role
Key responsibilities & impact- Execute onsite installations by uncrating, transporting, and positioning equipment
- Connect power and data, program, network, and power up systems
- Introduce nurses, physicians, and administrators to new equipment and processes
- Train clients on software, loading and unloading procedures, common issues, and basic troubleshooting
- Troubleshoot and resolve hardware, software, firmware, and networking issues during implementations and escalated service calls
- Perform system administration tasks, including Clearview software installation and configuration
- Execute preventative maintenance visits
- Send daily progress emails, escalate issues, and document cases accurately in Salesforce
- Manage travel and expenses while traveling approximately 80% of the time
- Anticipate implementation challenges and share lessons learned
- Partner with Project Management, Sales, and Engineering to deliver a seamless customer experience
Requirements
What you’ll need- Associate's degree or equivalent from a two-year college or technical school preferred
- Previous field technician experience is ideal
- Familiarity troubleshooting mechanical, electrical, and networking issues
- Ability to travel at least 80% of the time
- Ability to work independently from a home office
- Ability to lift a minimum of 100 lbs.
- Ability to perform regular pushing, pulling, stooping, bending, and lifting
- Valid driver's license
- Ability to maintain immunizations required for hospital site access
- Working knowledge of Microsoft Office
- Ability to troubleshoot hardware, software, firmware, and networking issues
- Proficiency with wiring, soldering, hand tools, multimeters, and oscilloscopes
- Foundational Linux knowledge
- Clearview software installation and configuration knowledge
- Salesforce experience is a plus but not required
- Strong communication and service-oriented skills
Benefits
Comp & perks- Annual Performance Bonus
- Competitive compensation and a comprehensive benefits package
- Generous paid time off and company holidays
- Comprehensive healthcare coverage including medical, dental, vision, and Telemedicine
- Health Savings Account (HSA) with company contributions
- Optional FSA plans
- Company-paid life and disability insurance
- 401(k) with company match
- Employee Stock Purchase Plan (ESPP)
- Tuition reimbursement
- Paid parental leave
- Professional development and career growth
- Team training and supervision responsibilities pathway to Implementation Engineer II
- Work from a home office