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Software Support Analyst – Accounting
IPM Sistemas. Provide technical support and assistance to users to ensure the proper operation and performance of the accounting system via telephone, chat, and email (Zendesk) .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in providing technical support for accounting systems, ensuring user satisfaction and system performance. Knowledgeable in accounting legislation and standards, with a focus on continuous improvement and adaptation to new technologies.
Highest-signal resume keywords
Technical SupportAccounting System KnowledgeCustomer Experience ManagementLegislation KnowledgeSoftware Improvement Documentation
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Tools & Technologies
Zendesk
Industry Keywords
AccountingBusiness AdministrationSoftware ImplementationCustomer SupportTechnical Assistance
About the role
Key responsibilities & impact- Provide technical support and assistance to users to ensure the proper operation and performance of the accounting system via telephone, chat, and email (Zendesk)
- Help resolve software-related questions and ensure a positive customer experience
- Identify and document potential improvements for software implementation
- Stay up to date on recent technologies, software tools, and skills required in the field
Requirements
What you’ll need- Completed or ongoing higher education in Accounting, Business Administration, or a related field
- Knowledge of legislation and standards applicable to the accounting field
Benefits
Comp & perks- Meal and/or food allowance (BRL 35 per workday, approximately BRL 735 per month) provided through the flexible Caju benefits card
- Transportation allowance
- Wellhub (formerly Gympass) – unlimited access to more than 50,000 gyms throughout Brazil
- Conexa Saúde – comprehensive telemedicine platform, including one free urgent-care consultation and one free psychologist consultation per month
- Guapeco – health insurance for your pet
- IPM Birthday – BRL 150 deposited to your Caju card with unrestricted use on your birthday
- IPM Indica – BRL 500 referral bonus after the referred candidate is hired and remains for at least 45 days
- Discounts on Unimed health insurance and Uniodonto dental plans
- Reconhece IPM – financial recognition based on length of service
- Partner discount network, including pharmacies and restaurants
- Monthly celebrations of special occasions
- Flexible dress code