Director, User Experience

Ipsos North America

. Lead UX research projects and commercial and sales bid approaches .

Posted 11/2/2026full-timeUnited StatesLead💰 $140,000 - $145,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in leading UX research projects and managing client relationships while effectively mentoring team members. Proficient in project management, delivering high-quality insights, and utilizing various UX techniques to enhance user-centered design.

Highest-signal resume keywords

UX Research ManagementClient Management SkillsProject Management SkillsUser-Centered Design ApproachesMentoring and Coaching

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

UX ResearchProject ManagementModerator's Guide DevelopmentData AnalysisQuality AssuranceCustomer Journey MappingBidding and ScopingDeliverable PreparationPresentation SkillsProcess Improvement

Soft Skills

Communication SkillsConsulting SkillsNetworking SkillsSelf-ConfidenceTeam Development

Industry Keywords

Human FactorsHCIPsychologyIndustrial EngineeringVisual DesignBehavioral SciencesCommercial ManagementSales ProcessClient RelationshipsTraining and Workshops

About the role

Key responsibilities & impact

Lead UX research projects and commercial and sales bid approaches
Manage all phases of UX engagements, including bidding, scoping, preparation, execution, quality assurance, analysis, and delivery
Manage clients, lead projects, and write or design deliverables autonomously
Manage multiple small- and large-scale research projects
Manage final deliverables, reports, and presentations to communicate insights
Review deliverables and ensure quality of work by direct reports
Maintain familiarity with UX products and the sales process
Recommend approaches and bids with the team and COs
Improve the UX practice through customer journey mapping, training, onboarding, and process improvement
Mentor researchers, research leads, and specialist positions
Propose user-centered design approaches to clients and teams
Create client-facing materials, including case studies and management briefings
Lead internal training and workshops
Identify sales opportunities, lead sales meetings, and provide approaches and bids
Provide constructive feedback, coaching, and mentoring to support team development
Communicate and defend insights and recommendations
Anticipate project and client risks and prepare mitigation strategies

Requirements

What you’ll need

Bachelor’s degree in human factors, HCI, Psychology, Industrial Engineering, Industrial Design, Visual Design, Behavioral Sciences or equivalent experience is required; Master’s degree or higher preferred
3 years’ experience in a related field, such as user experience research or design
Solid consulting skills
Strong client management skills
Mastery of core UX skills, including teaching and mentoring
Experience managing multiple projects with proper delegation of activities
Ability to network at all levels with self-confidence
Ability to win business and build meaningful client relationships
Strong commercial management skills with demonstrated success in client management
Competent skills in moderator's guide development, analysis and recommendations for reporting
Ability to orchestrate various project types and utilize different UX techniques
Project management skills for logistics, planning and team activity execution
Communication skills to explain design justification and adapt to client needs

Benefits

Comp & perks

Career development opportunities
Generous PTO
Healthcare plans
Wellness benefits
Flexible workplace policy
Strong collaborative culture