Application Systems Admin – Bilingual, Spanish

iQuasar LLC

. Serve as the primary escalation point for Tier 1 Help Desk Agents, providing advanced troubleshooting, issue resolution, and technical guidance .

Posted 10/8/2026full-timeRemote • United StatesMid-LevelSenior💰 $100,000 - $114,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Help Desk support, incident management, and user account administration, with a strong focus on troubleshooting and service restoration in high-availability environments. Bilingual proficiency in English and Spanish enhances communication with diverse user groups.

Highest-signal resume keywords

Help Desk SupportIncident ManagementUser Account AdministrationBilingual Proficiency (Spanish)Troubleshooting Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

System AdministrationApplication SupportAccess ManagementAuthentication TroubleshootingSLA MonitoringTicketing SystemsUser Lifecycle ManagementRole-Based Access ControlMultifactor Authentication ManagementService Restoration

Soft Skills

Analytical SkillsProblem-Solving SkillsVerbal CommunicationWritten Communication

Tools & Technologies

AIMSPASAccess Request ToolsIdentity and Access Management (IAM) PlatformsITIL PrinciplesIT Service Management (ITSM) Processes

Certifications & Qualifications

CompTIA A+Network+Security+HDIITIL Foundation

Industry Keywords

Service Level Agreements (SLAs)Operational Incident ResponseHigh-Volume SystemsCompliance MonitoringSystem Outages

Tech Stack

Tools & technologies

ITSM

About the role

Key responsibilities & impact

Serve as the primary escalation point for Tier 1 Help Desk Agents, providing advanced troubleshooting, issue resolution, and technical guidance
Perform incident triage and coordinate Level 2 support activities with the Operations Manager and technical teams
Coordinate service restoration during system outages, application failures, and other operational incidents
Administer and maintain user accounts in AIMS, PAS, Access Request Tools, and other authorized systems, including creation, modification, deactivation, and access management
Oversee soft and hard token management, including issuance, troubleshooting, replacement, inventory tracking, and compliance monitoring
Monitor SLA performance metrics, support reporting activities, and assist with service improvement initiatives
Perform routine system administration tasks, maintain system logs, troubleshoot application and system issues, and implement corrective actions
Support bilingual Help Desk operations for English- and Spanish-speaking users and agents

Requirements

What you’ll need

Associate degree in Information Technology, Computer Science, Information Systems, or a related field; or equivalent combination of education and experience
Minimum of four (4) years of experience in Help Desk, Technical Support, System Administration, Application Support, or a related IT support environment
Bilingual (Spanish) conversational proficiency and customer service support
Experience administering user accounts, access permissions, and security roles within enterprise applications and systems
Experience troubleshooting application access issues, authentication problems, and user account-related incidents
Knowledge of incident management, escalation procedures, and service restoration processes
Experience working with ticketing systems and documenting technical issues, resolutions, and system changes
Strong analytical, troubleshooting, and problem-solving skills
Ability to work effectively in a fast-paced operational environment while meeting established Service Level Agreements (SLAs)
Strong verbal and written communication skills with the ability to interact effectively with technical and non-technical users
Candidates must be a US Citizen or a Legal Permanent Resident to obtain the required security clearance for this role
Preferred: Experience administering AIMS, PAS, Access Request Tools, or similar Identity and Access Management (IAM) platforms
Preferred: Experience supporting high-volume, high-availability systems and operational environments
Preferred: Experience managing multifactor authentication (MFA), soft tokens, and hard token solutions
Preferred: Knowledge of user lifecycle management, role-based access controls, and information security best practices
Preferred: Experience supporting outage management, service restoration, and operational incident response activities
Preferred: Bilingual proficiency in English and Spanish
Preferred: Familiarity with ITIL principles, IT Service Management (ITSM) processes, and SLA performance reporting
Preferred: Relevant industry certifications such as CompTIA A+, Network+, Security+, HDI, ITIL Foundation, or comparable certifications

Benefits

Comp & perks

Support for military spouses, veterans, and inclusive hiring practices through MSEP and V3 program partnerships
Equal Opportunity Employer