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About the role
Key responsibilities & impact- Own end-to-end delivery oversight for complex, high-value MedTech accounts across multiple stakeholders
- Represent the full portfolio of IQVIA™ information assets delivered to clients, including national and sub-national patient claims, channel, and specialty offerings
- Establish and manage delivery governance, including service levels, KPIs, issue escalation, and change management
- Ensure contractual deliveries meet standards of quality, accuracy, and timeliness
- Lead quarterly business and information reviews with senior client stakeholders
- Serve as the primary owner of customer satisfaction and proactively manage issues
- Resolve first-line service issues and coordinate second-line support with internal teams
- Partner with IQVIA Centers of Excellence regarding data events, product enhancements, and governance changes
- Collaborate with Sales, Consulting, Delivery, and Solution Specialists to support customer initiatives and revenue goals
- Participate in information proposals, work orders, and contract renewals
- Identify opportunities to expand client utilization of existing information services and support new use cases driving incremental revenue
- Travel approximately 20-25% as needed
Requirements
What you’ll need- Must reside in the same country where the job is located
- Bachelor’s degree required
- 5-8+ years of experience in account management, delivery management, project management, or related client-facing roles
- Experience working with MedTech customers strongly preferred
- Familiarity with IQVIA™ offerings, commercial data assets, and healthcare analytics environments strongly preferred
- Demonstrated ability to manage complex accounts and operate effectively in a matrixed organization
- Ability to travel approximately 20-25%
- Client and Account Management
- Delivery Governance and Issue Management
- Analytical and Problem-Solving Skills
- Strong Communication and Stakeholder Management
- Negotiation and Relationship Building
- Ability to coordinate across Sales, Delivery, and technical teams
Benefits
Comp & perks- Incentive plans, bonuses, and/or other forms of compensation may be offered
- Health and welfare benefits may be offered