Bilingual Virtual Patient Navigator

IQVIA

. Answer calls professionally and in a timely manner .

Posted 11/3/2026full-timeRemote • North Carolina • United StatesJuniorMid-Level💰 $80,000 - $95,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in patient education, clinical data knowledge, and effective communication while providing support for patients in a healthcare setting. Proficient in utilizing CRM systems and Microsoft Office tools to manage patient interactions and documentation.

Highest-signal resume keywords

Active Nursing LicenseBilingual in English/Spanish2+ Years of Nursing ExperiencePatient EducationProficient with Microsoft Office

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Direct Patient CarePhysical AssessmentPeripheral Access ProficiencyClinical Data KnowledgePharmacology Knowledge

Soft Skills

Good Communication SkillsTime ManagementOrganizational SkillsAbility to MultitaskTeam Player

Tools & Technologies

CRM SystemSalesforceMicrosoft TeamsMicrosoft ExcelMicrosoft WordMicrosoft Outlook

Certifications & Qualifications

Active Nursing License

Industry Keywords

Patient Support ProgramDisease-State ResourcesTreatment ComplianceBehavioral ChangeHealthcare Providers

About the role

Key responsibilities & impact

Answer calls professionally and in a timely manner
Review prescriptions, case notes, and appointment results
Review and report adverse events as necessary
Initiate cases in the CRM system
Schedule and confirm appointments with patients and network clinicians
Ensure appointments are staffed with properly credentialed clinicians for the appointment location
Document case details in the CRM system
Place outbound calls and text messages to patients and network clinicians
Answer incoming calls, text messages, and email correspondence
Provide program coverage when team members are out of office
Escalate issues to leadership and contribute to program improvements
Help patients find disease-state resources in their area
Educate patients about their disease state and assigned medication
Coordinate connections between patients and approved patient-based resources
Provide patient-focused education to promote treatment compliance and behavioral change
Foster dialogue between patients and healthcare providers
Support IQVIA’s Patient Support Program for patients living with acromegaly
Travel up to 15%

Requirements

What you’ll need

Active Nursing License in good standing
Bilingual in English/Spanish
2+ years of recent nursing experience, including direct patient care, physical assessment, patient education, group in-servicing, and proficiency in peripheral access
Proficient with Microsoft Office, especially MS Teams, Excel, Word, and Outlook
Proven success utilizing good communication, speaking, and writing skills when interacting with customers
Ability to interact courteously and professionally with patients and clinical staff
Must reside in country where the job is posted
Nurse educator experience preferred
Experience with Salesforce preferred
Excellent time management and ability to multitask and prioritize work
Strong organizational skills with attention to detail
Ability to work independently and as a team player
Knowledge of clinical data and pharmacology
Authorization to work in the United States without visa sponsorship

Benefits

Comp & perks

Potential incentive plans, bonuses, and/or other forms of compensation
Health and welfare benefits and/or other benefits
Remote work arrangement