Client Service Analyst

IQVIA

. Ensure clients obtain maximum value from products and services to facilitate positive and productive long-term relationships .

Posted 10/26/2026full-timeUnited StatesMid-LevelSenior💰 $53,000 - $132,600 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in client relationship management, ensuring fulfillment of contract specifications and optimizing value from IQVIA products. Proficient in training, presentation, and effective communication across diverse business environments.

Highest-signal resume keywords

Client Relationship ManagementIQVIA Product KnowledgeMeeting FacilitationAnalytical Problem SolvingCustomer Service Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Contract FulfillmentProduct Deliverable VerificationData AnalysisTraining DevelopmentPresentation SkillsDatabase ManipulationPC Applications ProficiencyService Agreement MonitoringRevenue Opportunity IdentificationClient Performance Monitoring

Soft Skills

Effective CommunicationRelationship DevelopmentMentoringLeadershipProblem Solving

Tools & Technologies

Excel

Certifications & Qualifications

IMS Service Certification Program Accreditation

Industry Keywords

Pharmaceutical IndustryClient Service RepresentativeBusiness RelationshipsService MeetingsClient Activities

About the role

Key responsibilities & impact

Ensure clients obtain maximum value from products and services to facilitate positive and productive long-term relationships
Ensure fulfillment of contract specifications and ad-hoc client requests
Assist in building and maintaining effective business relationships with clients as their day-to-day contact
Review and verify product deliverables against customer specifications, timeliness, and quality
Partner with account managers and clients to optimize value from IQVIA products and services
Explain and expand usage of current IQVIA deliverables and identify revenue opportunities within existing clients
Maintain internal communications with sales and client service support regarding client activities
Monitor performance against service agreements and ensure client obligations are met
Research, analyze, and respond to clients requiring in-depth understanding of the client, business line, and/or therapeutic market
Conduct product/service and process training for clients and employees as needed
Conduct service meetings at client sites as needed
Represent IQVIA on external client projects
Mentor and lead other client service representatives and represent the manager in their absence

Requirements

What you’ll need

Bachelor's Degree
Four (4) years of related work experience
One (1) to two (2) years experience as an IQVIA Client Service Representative
Broad knowledge of the concepts, practices and procedures of the client service representative field
Broad knowledge of IQVIA products and the Pharmaceutical industry
Meeting facilitation, presentation and training experience
Proficiency in PC applications, such as Excel
Ability to communicate effectively with various levels in the organization (written and oral) and to manipulate large transactional databases
Demonstrated problem solving, analytical and strong customer service skills
Demonstrated ability to develop and maintain relationships in a diverse business environment
Ability to travel to clients and IQVIA offices as appropriate
Accreditation preferred in multiple business lines of IMS service certification program

Benefits

Comp & perks

Incentive plans, bonuses, and/or other forms of compensation may be offered
Health and welfare benefits and/or other benefits may be offered