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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in strategic account management and commercial growth within the healthcare and life sciences sectors, with a strong focus on building executive relationships and designing customized service solutions. Proven ability to translate strategic priorities into actionable plans while effectively engaging stakeholders across global organizations.
Highest-signal resume keywords
Strategic Account ManagementClinical Trial OperationsExecutive-Level CommunicationSolution DevelopmentNegotiation Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Clinical ResearchSite Support SolutionsAccount PlanningCommercial GrowthStakeholder EngagementProposal StrategyROI ModelingKPI FrameworksSite EngagementEnrolment Acceleration
Soft Skills
Relationship ManagementProblem-SolvingOrganizational SkillsInfluencing SkillsPresentation Skills
Certifications & Qualifications
Bachelor's Degree in HealthcareLife SciencesBusiness
Industry Keywords
Contract Research OrganizationPharmaceuticalBiotechnologySite ServicesGlobal Delivery Models
About the role
Key responsibilities & impact- Lead strategic account planning and growth execution across priority customer relationships
- Develop account-specific expansion plans across therapeutic areas, geographies, studies, and delivery models
- Convert study-level and country-level engagements into broader portfolio and enterprise relationships
- Build and maintain executive customer relationships, stakeholder maps, sponsorship models, and governance approaches
- Identify and advance competitive opportunities
- Design customized site support solutions and commercial structures
- Partner with Business Development and account teams on opportunity qualification, solution development, proposal strategy, pricing, negotiation, and bid defense
- Increase inclusion and penetration of site support solutions within Full Service opportunities
- Create repeatable frameworks for account growth, opportunity follow-up, pipeline-to-revenue tracking, objection handling, and conversion discipline
- Support competitive pricing approaches, quantified value assumptions, and commercially viable alternatives
- Translate emerging capabilities into customer-ready propositions, use cases, and integrated solution pathways
- Strengthen value articulation through ROI models, KPI frameworks, case studies, proof points, and customer storytelling
- Partner with Delivery and regional teams on country readiness, resource models, contracting, pricing, and implementation requirements
- Capture customer and market feedback and translate insights into offering, process, technology, and geographic expansion priorities
- Serve on the Site Enablement Solutions leadership team and own the growth agenda
- Strengthen account management maturity and commercial effectiveness
- Establish account reviews, opportunity ownership, executive stakeholder mapping, and progress reporting
- Provide coaching and subject matter guidance to colleagues
- Initially operate as an individual contributor; may later lead customer-aligned delivery resources
Requirements
What you’ll need- Bachelor's degree in healthcare, life sciences, business, or a related discipline, or an equivalent combination of education, training, and experience
- Minimum of 10 years of experience in clinical research, healthcare services, contract research organization services, site services, or a related life sciences environment
- Experience in strategic account management, customer partnerships, commercial growth, solution development, or business development
- Experience in site support, site augmentation, site engagement, enrolment acceleration, or related patient and site services
- Experience designing and negotiating complex, customized service solutions
- Experience engaging senior stakeholders within pharmaceutical, biotechnology, or clinical research organizations
- Experience working within global and highly matrixed organizations
- Deep understanding of clinical trial operations, research-site workflows, site capacity constraints, and sponsor decision-making
- Strong commercial judgment
- Ability to convert strategic priorities into executable account plans and measurable actions
- Executive-level communication, influencing, relationship management, and presentation skills
- Ability to lead through influence across Business Development, Operations, Delivery, Finance, Marketing, Technology, and Strategy
- Strong problem-solving, negotiation, organizational, and prioritization skills
- Ability to work effectively across cultures, regions, and time zones
- Strong command of English
- Knowledge of global delivery models, resource sourcing, site contracting, and country activation considerations preferred
- Experience coaching or leading customer-facing teams preferred
Benefits
Comp & perks- Diversity, inclusion, and belonging culture
- Opportunity to work on meaningful healthcare-related projects
- Global work environment
- Professional coaching and subject matter guidance opportunities