Medical Information Specialist, German, English, Additional Language

IQVIA

. Provide phone support to health care professionals and patients, including receipt and tracking of medical inquiries, adverse events, product quality complaints, and other calls .

Posted 9/18/2026full-timeSofia • BulgariaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in providing phone support to healthcare professionals and patients, with a strong focus on maintaining high-quality standards and effective communication. Proficient in managing multiple projects and establishing collaborative relationships within a team environment.

Highest-signal resume keywords

Bachelor’s Degree In A Life ScienceExcellent Written And Verbal Skills In GermanExcellent Attention To DetailOrganizational SkillsAbility To Manage Competing Priorities

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Effective CommunicationTeam CollaborationTime Management

Industry Keywords

Lifecycle SafetyProduct QualityMedical InquiriesAdverse EventsTherapeutic Areas

About the role

Key responsibilities & impact

Provide phone support to health care professionals and patients, including receipt and tracking of medical inquiries, adverse events, product quality complaints, and other calls
Receive and document incoming telephone calls, faxes or emails from various sources, including investigative sites, during regular weekday business working hours
Establish and maintain effective team communications
Provide regular feedback to local management on project metrics, out-of-scope work challenges/issues and successes
Build a positive, collaborative team environment with other Lifecycle Safety team members
Participate in training across Lifecycle Safety service offerings
Participate in working groups for new initiatives and process efficiencies
Process safety and product quality information to help optimize product safety profiles across therapeutic areas

Requirements

What you’ll need

Bachelor’s Degree in a Life Science is required
Excellent written and verbal skills in German (native/C2), English and one more additional language (min. C1)
Willingness and aptitude to learn new skills across Lifecycle Safety service lines
Excellent attention to detail and accuracy maintaining consistently high-quality standards
Excellent organizational skills and time management skills
Ability to establish and maintain effective working relationships with coworkers, managers and clients
Ability to work effectively on multiple projects simultaneously, organize own workload and effectively manage competing priorities

Benefits

Comp & perks

Ongoing training and development from in-house safety experts
Clear career ladder with opportunities to grow, adapt and shine
Support from a nurturing management team and collaborative colleagues