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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills and attention to detail in managing medical device recalls, ensuring effective communication and documentation while adhering to protocols. Capable of working remotely and maintaining professionalism across various time zones.
Highest-signal resume keywords
Customer Service ExperienceStrong Technical Software SkillsAttention To DetailRecall ExperienceHealthcare Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Data EntryDocumentation SkillsTroubleshootingOutbound CallingDatabase Management
Soft Skills
Polite Phone DemeanorProfessionalismAbility To Follow DirectionConfidentiality
Certifications & Qualifications
High School DiplomaGEDAA
Industry Keywords
Medical Device RecallsVoluntary Product RecallsCustomer FeedbackMessaging Protocols
About the role
Key responsibilities & impact- Coordinate and/or contact key customers on medical device recalls
- Support voluntary product recalls
- Contact affected customers and provide upgrades and troubleshooting
- Document recall-related work appropriately
- Conduct outbound calls to notify potentially affected facilities
- Adhere to provided script and messaging protocols
- Perform data entry and management within the provided database
- Provide customer feedback to corporate teams
Requirements
What you’ll need- High School Diploma/GED/AA preferred but not required
- Customer service or other related experience preferred
- Polite, professional phone demeanor required
- Attention to detail and a quality mindset for documentation required
- Ability to follow direction
- Previous healthcare experience preferred
- Prior recall experience preferred
- Strong technical software skills required
- Ability to work remotely from a home office required
- Ability to work across all time zones business hours if needed required
- Strong documentation skills
- Ability to maintain confidentiality and professionalism
Benefits
Comp & perks- Equipment is provided
- Remote work from a home office
- Health and welfare benefits may be offered
- Incentive plans, bonuses, and/or other forms of compensation may be offered