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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills with a focus on professionalism and attention to detail in documentation. Capable of managing recall processes and effectively communicating with customers while adhering to protocols.
Highest-signal resume keywords
Customer Service ExperienceAttention To DetailTechnical Software SkillsRecall ExperienceHealthcare Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Data EntryDocumentation ManagementTroubleshootingOutbound CallingRecall Coordination
Soft Skills
Polite Phone DemeanorProfessionalismAbility To Follow Direction
Tools & Technologies
Database Management
Industry Keywords
Medical Device RecallsConfidentialityCustomer Feedback
About the role
Key responsibilities & impact- Coordinate and/or contact key customers on medical device recalls
- Support voluntary product recalls
- Contact affected customers and provide upgrades and troubleshooting
- Appropriately document recall-related work
- Conduct outbound calls to notify potentially affected facilities
- Maintain confidentiality and professionalism
- Adhere to provided script and messaging protocols
- Perform data entry and management within the provided database
- Provide customer feedback to corporate teams
Requirements
What you’ll need- High School Diploma/GED/AA preferred but not required
- Customer service or other related experience preferred
- Polite, professional phone demeanor required
- Attention to detail and a quality mindset for documentation required
- Ability to follow direction
- Previous healthcare experience preferred
- Prior recall experience preferred
- Strong technical software skills required
- Ability to work remotely from a home office required
- Ability to work across all time zones business hours if needed required
Benefits
Comp & perks- Remote work from a home office
- Equipment is provided
- Potential incentive plans, bonuses, and/or other forms of compensation
- Health and welfare benefits may be offered