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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in project management and implementation of commercial software solutions for pharmaceutical customers, with strong analytical skills to translate complex business needs into actionable improvements. Proficient in CRM systems and technical architecture, with fluency in English, Dutch, and French to enhance customer engagement and support.
Highest-signal resume keywords
Project ManagementAnalytical MindsetCRM Systems FamiliarityFluency in English, Dutch, and FrenchSoftware Rollouts Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Project ManagementAnalytical SkillsConfiguration LogicSQL BasicsAPI Concepts
Soft Skills
Excellent Communication SkillsStrong Organizational SkillsProactive AttitudeSolution-Oriented Mindset
Tools & Technologies
CRM SystemsField-Force ToolsTicketing SystemsIQVIA Doctor In Touch Platform
Certifications & Qualifications
ISO Certification
Industry Keywords
PharmaceuticalLife SciencesCommercial Pharma ProcessesCustomer Success Activities
Tech Stack
Tools & technologiesSQL
About the role
Key responsibilities & impact- Support successful implementation, adoption, and continuous improvement of commercial software solutions used by pharmaceutical customers across Belgium
- Assist customers during onboarding, configuration, and rollout of innovations
- Analyze issues, identify root causes, and propose clear, structured solutions
- Collaborate with product owners, developers, and QA to escalate and resolve advanced cases
- Participate in customer meetings to understand needs, gather requirements, and translate them into actionable improvements
- Maintain accurate documentation of configurations, innovations, and best practices
- Contribute to continuous improvement of processes and customer experience
- Build deep expertise across platforms and act as an internal knowledge point for colleagues
- Lead internal projects such as ISO Certification and new roadmap developments
- Drive innovations such as the IQVIA Doctor In Touch platform forward
- Contribute to international support activities
Requirements
What you’ll need- Experience in project management, implementation, consultancy, or a similar hybrid role
- Strong analytical mindset with the ability to understand complex business and technical scenarios
- Technical affinity; comfortable working with software platforms, data flows, and configuration logic
- Eagerness to learn the full solution suite and understand how pharma sales processes work
- Excellent communication skills and confidence to join customer meetings
- Ability to translate customer needs into clear actions or technical requirements
- Strong organizational skills and a proactive, solution-oriented attitude
- Fluency in English, Dutch, and French (spoken and written)
- Familiarity with CRM systems, field-force tools, or commercial pharma processes
- Experience with ticketing systems, SQL basics, technical architecture, or API concepts
- Prior involvement in software rollouts or customer success activities
- Experience in the pharmaceutical or life sciences sector is a plus but not required
- Interest in new technology such as AI and automation
Benefits
Comp & perks- Competitive compensation and benefits aligned with your experience
- Opportunities to grow into product expertise, project coordination, or technical specialization
- Supportive team that values initiative, learning, and ownership