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About the role
Key responsibilities & impact- Manage the operational delivery of Interactive Response Technology (IRT) projects and programs
- Work with clients to understand study protocols and translate requirements into effective IRT solutions
- Manage projects throughout the delivery lifecycle
- Coordinate cross-functional teams, timelines, budgets, invoices, risks and milestones
- Author User Requirements Documents (URDs) and review requirements with clients and internal stakeholders
- Support the design, build and implementation of study systems
- Ensure delivery aligns with the Sponsor's study protocol, agreed requirements, quality standards and timelines
- Lead problem-solving and issue-resolution activities
- Perform internal User Acceptance Testing (UAT) following study validation
- Manage and support client UAT activities and clarify study or system requirements
- Coordinate resolution of testing issues
- Identify and implement process improvements with other Project Managers
- Contribute to project proposals and Requests for Proposal (RFPs)
- Participate in proposal development and sales or client presentations
- Ensure compliance with established processes, policies, procedures and project standards
Requirements
What you’ll need- Bachelor's degree or an equivalent combination of education, training and relevant experience
- Approximately 5 years of relevant professional experience
- Strong communication and interpersonal skills
- Strong problem-solving skills and sound judgement
- Demonstrated ability to deliver projects against quality and timeline expectations
- Excellent teamwork and collaboration skills
- Strong customer service and client-management skills
- Ability to work independently with minimal direction
- Strong computer skills, including proficiency with Microsoft Office applications
- Ability to build and maintain effective working relationships with colleagues, managers and clients
- Experience working within IRT, clinical trials, clinical technology or a related environment
- Experience translating study protocols or client requirements into system requirements
- Experience coordinating multiple stakeholders across technical, operational and client-facing teams
- Confidence working directly with clients in a consultative project management capacity
Benefits
Comp & perks- Access to cutting-edge technology, large data sets and analytics tools
- Career development opportunities across diverse geographies, capabilities, therapeutic areas, and information and technology areas
- Opportunities to change and grow without boundaries
- Diversity and inclusion workplace culture
- Inclusive and respectful workplace culture fostering belonging and personal potential