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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in patient support solutions, including clinical support, reimbursement navigation, and adherence counseling. Proficient in managing patient inquiries and coordinating services to optimize outcomes while adhering to quality and privacy standards.
Highest-signal resume keywords
Fluency In French And EnglishPatient Assistance ExperienceHealth Insurance KnowledgeStrong Communication SkillsAdvanced Computer Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Clinical SupportReimbursement NavigationFinancial Means TestingPharmacy TransactionsClaims ReviewAdverse Event ReportingPatient CounselingTreatment Administration TroubleshootingQuality ImprovementData Management
Soft Skills
Organizational SkillsTime ManagementAttention To DetailTeam CollaborationMultitasking
Tools & Technologies
ExcelWordOutlookTelecommunication Systems
Industry Keywords
Patient Support SolutionsPharmaceutical ManufacturersHealthcare ProfessionalsCompassionate UseCopay Support
About the role
Key responsibilities & impact- Act as a central source and liaison for Patient Support Solutions programs
- Respond to incoming calls and communications and perform outbound calling as required
- Provide telephone, email, and web-based clinical support to patients, pharmacists, physicians, and other healthcare professionals
- Handle product inquiries, treatment best practices, and treatment administration troubleshooting
- Deliver patient counselling and adherence/compliance support
- Manage internal clinical referrals and voice messages
- Manage the call queue according to established policies
- Report Adverse Events or Adverse Drug Reactions within 24 hours or according to manufacturer specifications
- Perform financial means testing for patients when applicable
- Provide and manage advanced reimbursement navigation and administrative services
- Coordinate program logistics with stakeholders to optimize patient outcomes
- Identify and arrange compassionate, bridging, and copay support
- Review exceptional patient assistance cases and approve them according to predetermined permissions and standards
- Communicate with pharmaceutical manufacturers about exceptional cases
- Gather patient chart information and facilitate special authorization forms and drug-plan appeals
- Follow quality and privacy standards and contribute to continuous quality improvement
- Participate in team meetings, orientation, continuing education, and service-improvement initiatives
- Represent STI Technologies Limited in external activities when required
- Contribute to team development and maintain professional conduct
Requirements
What you’ll need- Fluency in French and English is required
- University degree preferred
- Ability to work a variety of shifts between 9:00am and 6:00pm Atlantic, Monday through Friday
- Minimum of 1 year of relevant experience
- Experience in pharmacy, patient assistance, nursing, specialty pharma, or a call center is a strong asset
- Detailed knowledge of health insurance and health plan coverage
- Understanding of pharmacy transactions and claims review
- Strong computer and telecommunication skills
- Advanced knowledge of computer environments and Excel, Word, and Outlook
- Strong communication skills and excellent telephone etiquette
- Keen attention to accuracy and ability to respond quickly to high-volume inquiries
- Strong organizational and time management skills
- Ability to coordinate patient services to ensure timely and continued access to therapy
- Ability to work in a team environment and support co-workers
- Ability to identify improvement opportunities and recommend workable solutions
- Willingness to pursue professional development through special projects or committee participation
- Ability to multitask and flexibility regarding support hours
Benefits
Comp & perks- Incentive plans, bonuses, and/or other forms of compensation may be offered
- Health and wellness benefits
- Equal employment opportunity
- Disability accommodations throughout the recruitment process