Sales Ops Coordinator

IQVIA

. Plan, initiate, and facilitate completion of Business Associate Agreements as the customer-facing liaison between Client Legal Counsel, BSCI Legal Counsel, and the Marketing team .

Posted 11/9/2026full-timeUnited StatesMid-LevelSenior💰 $66,000 - $68,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing Business Associate Agreements (BAAs) while ensuring compliance and effective communication with stakeholders. Proficient in tracking metrics and enhancing processes to improve customer collaboration and service delivery.

Highest-signal resume keywords

Business Associate Agreements ManagementProject ManagementCustomer Service ExcellenceMicrosoft Office Suite ProficiencyHCP Relationship Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Business Associate AgreementsProject ManagementMetrics AnalysisProcess ImprovementCompliance Regulations

Soft Skills

Attention to DetailOrganizational SkillsCommunication Skills

Tools & Technologies

Microsoft ExcelMicrosoft PowerPointMicrosoft WordSalesforce

Industry Keywords

Light Medical DevicePharmaceuticalBiotechHealth Care ProfessionalsCompliance

About the role

Key responsibilities & impact

Plan, initiate, and facilitate completion of Business Associate Agreements as the customer-facing liaison between Client Legal Counsel, BSCI Legal Counsel, and the Marketing team
Track agreement progress with client Legal counsel, BSCI Legal counsel, and key stakeholders
Follow up to ensure agreements progress through review and approval while following all required steps timely and appropriately
Manage and track BAA status
Communicate signed agreements once finalized
Identify, communicate, and document issues and/or gaps across agreements
Create, maintain, and recommend enhancements to policies and procedures impacting the BAA process and customer collaboration
Track, analyze, and interpret BAA metrics to identify trends and continuous improvement areas
Provide troubleshooting support for field teams and customers and support virtual training initiatives
Create how-to documents and work instructions for internal and external processes
Coordinate with Health Care Professionals and customer legal counsel for timely request submission aligned with compliance and transparency requirements
Partner with Legal, Compliance, Customer Service, and Marketing teams to ensure consistent processes and accurate documentation

Requirements

What you’ll need

4-year degree from accredited college or university
Proven track record of excellent and timely customer service
Highly organized with significant attention to detail required
Proven ability to manage multiple projects and competing priorities with success and accuracy
Strong organizational, communication, and project-management skills
Proven expertise in Microsoft Office Suite, particularly Excel, PowerPoint, Word, and Salesforce
Excellence in HCP relationship management
1-2 years industry experience in light medical device, pharmaceutical, or biotech preferred
Must adhere to compliance regulations

Benefits

Comp & perks

Benefits and programs to empower employees to develop and advance in their careers
Health and welfare benefits
Potential incentive plans, bonuses, and/or other forms of compensation