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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates advanced SQL skills for data analysis and troubleshooting, alongside strong experience in Delivery and Release Management. Capable of managing production releases and providing Tier 1 and Tier 2 support in Linux-based environments while ensuring service continuity and operational efficiency.
Highest-signal resume keywords
Delivery & Release ManagementAdvanced SQL SkillsLinux AdministrationIncident ManagementITSM Processes
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Advanced SQLLinux AdministrationIncident ManagementRoot Cause AnalysisTroubleshootingData AnalysisScriptingChange ManagementETL ProcessesRelease Management
Soft Skills
Excellent Communication SkillsProblem-Solving
Tools & Technologies
SnowflakeDatabricksAmazon RedshiftCloud Data WarehousingAnalytics PlatformsTicket Management Systems
Industry Keywords
Production SupportGlobal Support ModelsOperational EfficiencyService ContinuityFollow-The-Sun Operational Models
Tech Stack
Tools & technologiesAmazon RedshiftCloudETLITSMLinuxSnowflakeSQL
About the role
Key responsibilities & impact- Manage production releases, deployments, and delivery activities across multiple technology platforms
- Provide Tier 1 & Tier 2 support for business-critical applications and data platforms
- Monitor production environments, investigate incidents, and drive issue resolution within SLA commitments
- Perform root cause analysis, incident management, and ticket lifecycle ownership
- Utilize advanced SQL skills to troubleshoot and validate complex data issues
- Support Linux-based environments through monitoring, log analysis, and troubleshooting
- Partner with development, infrastructure, product, and business teams to ensure service continuity
- Drive process improvements to enhance operational efficiency, reliability, and scalability
- Act as a key point of contact for production support communications, service updates, and release activities
- Support global delivery and follow-the-sun operational models
Requirements
What you’ll need- Strong experience in Delivery & Release Management
- Experience providing Tier 1 & Tier 2 application support in production environments
- Advanced SQL skills for data analysis and troubleshooting
- Hands-on experience with Linux administration, scripting, and troubleshooting
- Knowledge of ITSM processes and ticket management systems
- Strong incident management, problem-solving, and root cause analysis capabilities
- Excellent communication skills, with the ability to explain technical concepts to non-technical stakeholders
- Experience working in global support models
- Advanced English proficiency (C1/C2 or strong B2)
- Preferred: Snowflake
- Preferred: Databricks
- Preferred: Amazon Redshift
- Preferred: Cloud data warehousing and analytics platforms
- Preferred: ETL/ELT processes and large-scale data environments
- Preferred: Change management and enterprise release management best practices