Solution Operations Associate Director

IQVIA

. Translate product strategy and business direction into scalable operating models, service processes, policies, and client-facing execution plans.

Posted 10/15/2026full-timeUnited StatesSenior💰 $86,000 - $239,500 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in translating product strategy into operational processes and client-facing execution, with a strong focus on continuous improvement and stakeholder management. Proven ability to lead cross-functional initiatives and manage change in complex environments.

Highest-signal resume keywords

Operations ManagementCross-Functional Project LeadershipClient Service StrategyRisk MitigationChange Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Operational Performance EvaluationProcess ImprovementService DeliveryClient Feedback IntegrationBusiness Strategy Translation

Soft Skills

CommunicationProblem-SolvingStakeholder ManagementTeam LeadershipAdaptability

Tools & Technologies

IQVIA Information AssetsDatabasesService Standards

Industry Keywords

HealthcareLife SciencesPharmaceuticalInformation ServicesData-Intensive Industries

About the role

Key responsibilities & impact

Translate product strategy and business direction into scalable operating models, service processes, policies, and client-facing execution plans.
Serve as the operational bridge across product, solutions management, account management, client service, and delivery teams.
Establish and manage operating cadences, service standards, procedures, and commercial guidance, including pricing and discounting practices.
Gather customer and internal feedback to identify trends, resolve service gaps, and drive continuous improvement.
Lead cross-functional initiatives, managing priorities, timelines, and decisions while influencing stakeholders without direct authority.
Monitor operational performance, identify risks, and drive mitigation strategies to support service delivery.
Make informed decisions in ambiguous or evolving situations, balancing business needs and operational risks.
Lead change management efforts, building alignment and driving adoption of new processes and ways of working.
Develop training, enablement, and communications covering product offerings, processes, and service expectations.
Provide leadership and guidance to client service professionals and contribute to solution operations and client service strategy.

Requirements

What you’ll need

Bachelor’s degree required.
7+ years of experience in operations, product operations, client services, service delivery, information services, or a related field.
Demonstrated ability to translate product or business strategy into practical operational processes and customer-facing execution.
Strong operational mindset with experience evaluating operational performance, identifying and mitigating risks, improving processes, establishing cadences, and driving cross-functional decisions.
Experience leading complex, cross-functional projects and partnering effectively with product, project management, and client-facing teams, including demonstrated ability to influence and drive outcomes without direct authority.
Healthcare, life sciences, pharmaceutical, or healthcare data experience preferred; experience in other data- or information-intensive industries may be considered.
Strong client orientation with experience incorporating customer feedback into improvements to products, services, or operating models.
Strong business acumen, communication, change leadership, problem-solving, and stakeholder management skills, with the ability to navigate ambiguity and make sound decisions with incomplete information.
Management or team leadership experience with the ability to develop talent and build effective partnerships.
Naturally curious, proactive, and comfortable operating in an evolving and sometimes ambiguous environment.
Knowledge of IQVIA information assets, databases, and products is preferred but not required; prior IQVIA client service experience is a plus.

Benefits

Comp & perks

Incentive plans, bonuses, and/or other forms of compensation may be offered
Health and welfare and/or other benefits