Customer Support Representative – Admin Services

Iress

. Manage customer administration requests, including new user set-ups, licences and market data permissions, and check licences are applied accurately .

Posted 11/10/2026full-timeSydney • AustraliaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with a focus on administration, billing, and user support. Proficient in data management and analytics, with a commitment to process efficiency and effective communication.

Highest-signal resume keywords

Customer Service MindsetAdvanced Google Workspace SkillsSales Cloud ExperienceData Analytics ProficiencyOrganizational Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

User AdministrationBilling PreparationIncident PrioritizationData CoordinationTroubleshooting

Soft Skills

Professional CommunicationTime ManagementAttention to DetailAutonomous WorkTeam Collaboration

Tools & Technologies

Google WorkspaceMicrosoft WordMicrosoft ExcelSales CloudDatabricksSalesforce CRM Analytics

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Manage customer administration requests, including new user set-ups, licences and market data permissions, and check licences are applied accurately
Prepare monthly customer billing and invoices, resolving exceptions where appropriate
Support user administration and identity verification for password reset requests
Prioritise incidents, escalate them with the right information and track them through to resolution
Confirm completed requests and set clear expectations about process and timing
Coordinate monthly data and reports to help Customer Success have proactive conversations with clients
Maintain high-quality administration and find ways to make processes more efficient

Requirements

What you’ll need

A strong customer-service mindset and clear, professional written and verbal communication
Excellent organisation and time management, with the ability to prioritise in a fast-paced environment
A sharp eye for detail and a genuine interest in troubleshooting and resolving issues
Confidence working autonomously while contributing to a collaborative team
Advanced Google Workspace skills, including Microsoft Word and Excel
Intermediate experience with Sales Cloud (Salesforce) and data analytics tools such as Databricks and Salesforce CRM Analytics

Benefits

Comp & perks

8 additional paid days per year to extend your weekends
Hybrid working
Generous cash bonus for every successful referral
Starting school leave — 8.5 days of leave to assist your children with the transition to school
Up to 26 weeks’ paid parental leave for primary carers (up to 4 weeks for secondary carers), and the ability to work part-time when returning to work
3 days’ paid leave per year to participate in charity initiatives
Discounted health insurance premiums
Access to learning and development programs through LinkedIn Learning