Billing Operations Advisor

IRIS Software Group

. Act as a first point of contact for billing, order and account queries from customers and internal teams .

Posted 11/12/2026contractWigan • United KingdomMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in billing operations, order management, and customer account administration, with a strong focus on accuracy and process adherence. Proficient in resolving customer queries and managing transactional processes while maintaining clear communication across teams.

Highest-signal resume keywords

Billing Operations ExperienceOrder Management ExperienceCustomer Account AdministrationCRM ProficiencyAttention To Detail

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

BillingInvoicingOrder ProcessingFinance SystemsSoftware LicensingCredit NotesRefundsSales AdministrationNumerical SkillsProcess Adherence

Soft Skills

Clear CommunicationOrganizational SkillsProactive ApproachProblem-SolvingStakeholder Management

Tools & Technologies

CRM PlatformsExcelFinance Platforms

Industry Keywords

Accounts AdministrationCustomer OperationsTransactional ProcessesOperational ActivitiesKPI Compliance

About the role

Key responsibilities & impact

Act as a first point of contact for billing, order and account queries from customers and internal teams
Investigate and resolve invoicing issues, order queries and account discrepancies, keeping stakeholders updated
Process sales orders and contract renewals, including those requiring discounts, approvals or special requirements
Raise credit notes and refunds where appropriate
Set up new customer records and accurately maintain existing accounts
Support product dispatch and initial setup, including resolving software licensing issues
Work with Sales, Finance, Support and other teams to progress and resolve queries
Complete operational activities accurately within KPIs, SLAs and deadlines
Identify errors or exceptions and take appropriate action or escalate when needed
Share knowledge and contribute ideas to improve processes, accuracy and customer experience

Requirements

What you’ll need

Experience in billing operations, finance operations, order management, sales administration, customer operations, accounts administration or similar process-driven roles
Experience managing customer or internal queries through to resolution
Experience with orders, invoices, customer accounts, credits, refunds or similar transactional processes
Confidence using business systems, CRM or finance platforms and Excel/spreadsheets
Good numerical skills and confidence checking figures and spotting discrepancies
Strong attention to detail when working with customer, order or financial information
Experience following established processes, approval controls and procedures
Ability to investigate problems, identify the right next step and escalate when necessary
Clear communication skills and confidence working with customers and colleagues across different teams
Good organisation skills, with the ability to manage several priorities and deadlines
Proactive approach, taking ownership of tasks and following them through to completion
Experience with billing, invoicing, order processing, finance systems or software licensing would be particularly useful
Must have the right to work in the country where the role is based

Benefits

Comp & perks

Continuous learning and career development opportunities
Diversity, inclusion and belonging culture
Flexible/hybrid working arrangements
Permanent remote working available to those living more than 25 miles (in a direct line) from their nearest IRIS office
Opportunities for internal career development across Billing Operations, Finance, Customer Support, Professional Services or Sales
Adjustments or accommodations during the hiring process