Telemedicine Care Coordinator

Iris Telehealth

. Schedule patients for virtual visits by coordinating with partner hospital staff .

Posted 11/11/2026full-timeRemote • United StatesJunior💰 $22 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills and the ability to coordinate patient care effectively in a fast-paced healthcare environment. Proficient in using scheduling and communication software to manage appointments and provide technical support.

Highest-signal resume keywords

Customer Service ExperienceScheduling Software ProficiencyCommunication Software ExperienceTechnical Support SkillsHealthcare Background

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Scheduling SoftwareEMR SoftwareVideo Conferencing SoftwareMultitaskingTechnical Troubleshooting

Soft Skills

Decision-MakingCommunication SkillsOrganizational SkillsFriendly PersonalityAbility to Work Independently

Tools & Technologies

Appointments PlusPhoneGlipTeams

Industry Keywords

HealthcareCustomer ServiceCall CenterPatient Care Coordination

About the role

Key responsibilities & impact

Schedule patients for virtual visits by coordinating with partner hospital staff
Call hospital staff to schedule new and follow-up video appointments and consults
Answer incoming calls and use hold when multiple calls arrive
Communicate schedules to on-call clinicians via text message
Maintain scheduling software with minimal errors
Provide friendly, helpful, and welcoming service on all calls
Plan and implement coordination of patient care
Provide basic technical support to hospital staff
Troubleshoot technical issues and anticipate scheduling conflicts
Serve as a trusted resource for hospital partners and help improve coordination processes
Perform other tasks as needed

Requirements

What you’ll need

1–2 years of customer service, reception, or call center experience; demonstrated skills and readiness to take ownership may substitute for a specific number of years
Experience using communication software
Demonstrated interest in healthcare, customer service, or call center work
Proven track record in customer service
Ability to work with minimal supervision
Ability to multitask with Appointments Plus, Phone, Glip, Teams, video conferencing software, and EMRs
Experience in a fast-paced, high-pressure environment while maintaining a friendly personality
Excellent decision-making, communication, and organizational skills
Ability to perform multiple tasks in a busy, ever-changing environment
Technical proficiency with EMR or other healthcare software experience preferred
Background in healthcare preferred
Authorization to work for any employer in the United States
Ability to work Tuesday–Saturday, 10:45 PM–7:15 AM Central Time
Willingness to undergo a background check

Benefits

Comp & perks

Highly competitive compensation including annual bonus and incentive stock options
Generous PTO policy
100% of the premium cost of healthcare for you and 75% for your dependents
$50/month gym membership allowance
$50/month cell phone bill allowance
$50/month books allowance
100% employer-paid life insurance coverage
401k Plan with company match
Paid parental leave
Optional short-term and long-term disability insurance