Customer Service Associate

Iron Mountain

. Resolve customer queries and provide accurate details regarding secure storage, information management, and logistics solutions .

Posted 11/9/2026full-timeRemote • CanadaJuniorMid-Level💰 CA$22 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer service and problem resolution, with strong capabilities in CRM documentation and effective communication. Proficient in managing client interactions and providing tailored solutions to enhance customer satisfaction.

Highest-signal resume keywords

Customer Service ExperienceCRM ProficiencyCritical ThinkingWritten Communication SkillsOrganizational Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Empathetic Client SupportTime ManagementProblem Resolution

Tools & Technologies

CRM SystemsMicrosoft Office Suite

Industry Keywords

Customer QueriesInformation ManagementLogistics SolutionsService DisruptionsClient Needs

About the role

Key responsibilities & impact

Resolve customer queries and provide accurate details regarding secure storage, information management, and logistics solutions
Document customer interactions, resolutions, and follow-up actions accurately in CRM
Investigate and resolve customer complaints, service disruptions, and complex inquiries
Identify client needs proactively to recommend personalized service adjustments and effective solutions
Serve as the primary point of contact for North American clients

Requirements

What you’ll need

2 to 3 years of experience in customer service or a call center environment
Strong ability to diagnose complex customer issues and implement effective solutions using critical thinking
Excellent written and verbal communication skills with a track record of empathetic client support
Proficiency in CRM systems and Microsoft Office Suite preferred
Exceptional organizational skills with the ability to manage time effectively and prioritize tasks
Availability for an 8 AM to 8 PM window

Benefits

Comp & perks

Paid annual leave and sick time
Comprehensive extended health, vision, dental, and life insurance coverage
RRSP contribution plans
Opportunities for continuous learning and professional growth
Fully remote work