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Customer Success Manager
Iron Mountain. Drive loyalty and retention within National/Vertical Sales accounts.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in relationship management and contract negotiation while driving customer loyalty and retention. Possesses strong business acumen and a deep understanding of Iron Mountain’s services and competitive landscape.
Highest-signal resume keywords
Relationship ManagementContract NegotiationCustomer Experience ManagementBusiness AcumenStrategic Partnership Development
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Contract StrategyService Level AgreementsRevenue GrowthCompliance ManagementData Analysis
Soft Skills
PersuasionCommunicationProblem Solving
Certifications & Qualifications
Four-Year College Degree
Industry Keywords
National SalesVertical SalesCustomer Decision-MakersEmerging Industry TrendsIron Mountain Services
About the role
Key responsibilities & impact- Drive loyalty and retention within National/Vertical Sales accounts.
- Ensure the delivery of quality services.
- Create revenue growth directly or indirectly within National/Vertical Sales accounts.
- Partner with Directors and Account Executives to support all service lines in North America.
- Develop and maintain strategic partnerships with key customer decision-makers.
- Understand customer organizational business objectives and educate customers on emerging industry trends.
- Lead contract strategy and renewal by identifying contract gaps, negotiating pricing and service level agreements, and executing renewals.
- Manage customer experience and compliance by researching escalated service and billing issues.
- Execute ad-hoc requests such as reports or audits in accordance with service level agreements.
- Ensure adherence to Federal, State, and Local laws and Iron Mountain policies.
Requirements
What you’ll need- Four-year college degree required.
- Deep understanding of Iron Mountain’s services, programs, workflows, systems, and processes across all lines of business.
- Proven ability in relationship management and persuasion, proactively uncovering additional contacts and key decision-makers.
- Strong business acumen and knowledge of Iron Mountain’s solution offerings and the competitive environment.
Benefits
Comp & perks- Competitive compensation and benefits aligned with the experience.
- Flexible work options/alternative work options to support work–life balance.
- Comprehensive health, wellness, and retirement plans.
- Opportunities for continuous learning and professional growth.