Hyperscale Account Manager

Iron Mountain

. Serve as the primary point of contact for client inquiries .

Posted 10/27/2026full-timeUnited StatesMid-LevelSenior💰 $68,400 - $85,500 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing client relationships and driving program execution while interpreting commercial contracts and overseeing project invoicing. Proficient in data analysis for client reporting and fostering a high-performing service culture.

Highest-signal resume keywords

Client Relationship ManagementProject Invoicing OversightData Analysis for ReportingContract Interpretation (MSAs/SOWs)Exceptional Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data AnalysisProject ManagementInvoicing ManagementContract InterpretationOperational Data Management

Soft Skills

Time ManagementProblem SolvingCollaborationCommunication

Tools & Technologies

Business Software Tools

Industry Keywords

Service Level Agreements (SLAs)Master Services Agreements (MSAs)Statements of Work (SOW)Quarterly Business Reviews (QBRs)Warranty Management

About the role

Key responsibilities & impact

Serve as the primary point of contact for client inquiries
Communicate Service Level Agreements (SLAs)
Facilitate alignment meetings across internal business teams
Partner cross-functionally to ensure client assets are accurately received, processed, and reconciled
Investigate discrepancies and implement process adjustments
Interpret client Master Services Agreements (MSAs) and Statements of Work (SOW)
Collaborate on project scoping
Oversee third-party vendors for warranty management and asset disposal
Gather operational data to generate Quarterly Business Reviews (QBRs)
Manage monthly client invoicing
Submit accurate monthly settlement reports to Finance
Use independent judgment to represent client needs, manage operational data pipelines, and foster an inclusive, high-performing culture focused on world-class service quality

Requirements

What you’ll need

Proven experience managing client relationships, driving program execution, and troubleshooting client issues within a fast-paced environment
Strong capability to interpret commercial contracts (MSAs/SOWs), oversee project invoicing, and perform detailed data analysis for client reporting packages
Exceptional written and verbal communication skills
Strong time management to prioritize multiple complex projects under tight deadlines
A Bachelor’s degree is strongly encouraged
Proficiency with business software tools
Flexibility to travel throughout the United States

Benefits

Comp & perks

Competitive compensation and benefits packages aligned with your experience level
Hybrid work options combining office and remote flexibility
Generous paid time off and holiday schedules
Comprehensive health, wellness, and retirement plans
Opportunities for continuous learning and professional career growth within a global organization