Principal Architect, CX Analytics – Automation

Iron Mountain

. Serve as the primary thought leader in the Customer Excellence Analytics and Automation space, driving technical and analytical strategy across enterprise operations .

Posted 10/14/2026full-timeRemote • United StatesLead💰 $142,100 - $189,400 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates extensive expertise in Customer Excellence Analytics and Automation, with a strong focus on Account-to-Cash (A2C) processes and customer care solutions. Proven ability to drive operational cost savings through advanced analytics, process re-engineering, and effective communication with senior leadership.

Highest-signal resume keywords

CX Analytics And AutomationAccount-To-Cash (A2C) SolutionsProcess Architecture MappingCustomer Master Data ManagementSQL Data Analysis

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Analytics StrategySolution ArchitectureProcess Re-EngineeringData Integrity ManagementAutomated WorkflowsAnalytical Tools DesignComplex Data Structures ModelingRevenue Process UnderstandingBDE Improvement StrategiesCost Savings Initiatives

Soft Skills

Exceptional Communication SkillsStrategic Proposal Presentation

Tools & Technologies

ERP SystemsAutomated FrameworksAnalytical Tools

Certifications & Qualifications

Bachelor's Degree in Information SystemsBachelor's Degree in Business AdministrationBachelor's Degree in Finance

Industry Keywords

Customer CareCollections StrategyOperational Cost SavingsData ManagementEnterprise Revenue Platforms

Tech Stack

Tools & technologies

ERPSQL

About the role

Key responsibilities & impact

Serve as the primary thought leader in the Customer Excellence Analytics and Automation space, driving technical and analytical strategy across enterprise operations
Act as Analytics and Automation Advisor across Revenue to identify opportunities for driving broader operational cost savings
Partner closely with Collections Strategy leadership to support BDE mitigation targets through advanced analytics and automated workflows
Architect complex A2C and Customer Care solutions leveraging deep business understanding of end-to-end revenue processes
Map end-to-end value streams and process architecture to identify and eliminate root friction in collections and customer care workflows
Oversee customer master data management strategies and structure complex customer hierarchies to ensure seamless data integrity and reporting across global enterprise accounts
Drive BDE and operational cost savings through transformation, process re-engineering, and automation initiatives
Provide analytical expertise in collections strategy and automation across the full range of A2C and Customer Care scope
Design and deliver analytical tools and automated frameworks to unblock complex collection barriers and streamline decision-making

Requirements

What you’ll need

Extensive experience in CX Analytics and Automation, serving as a primary thought leader in solution architecture
Deep business understanding of Account-to-Cash (A2C) and Customer Care scopes to architect complex solutions
Proven track record of mapping end-to-end process architectures and eliminating root friction to drive BDE improvements and cost savings
Strong analytical expertise in collections strategy and automation across enterprise revenue platforms
Experience with customer master data management and managing complex customer account hierarchies across ERP systems
Deep analytical capabilities to explore and model complex data structures using SQL and other analytical tools, balanced with a solid understanding of business-side revenue functions
Exceptional written and verbal communication skills, with proven success presenting strategic proposals to senior executives
Bachelor's degree in Information Systems, Business Administration, Finance, or related field (Master's preferred)