Call Center Representative

IronMountain Solutions, Inc.

. Answer and manage incoming calls and online tips from the public .

Posted 10/31/2026full-timeRemote • Alabama • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong analytical, research, and problem-solving skills while effectively managing multiple tasks in a high-volume call center environment. Proficient in providing professional customer service and generating reports using internal systems.

Highest-signal resume keywords

Call Center ExperienceMultitasking SkillsAnalytical SkillsVerbal Communication SkillsTelephony Systems Experience

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Data EntryResearchReport GenerationCustomer Issue ResolutionDocumentation

Soft Skills

Active ListeningSound JudgmentIndependenceProfessionalismCustomer Service

Tools & Technologies

Telephony SystemsCRMsTicketing ToolsMicrosoft Office

Certifications & Qualifications

Associate's Degree

Industry Keywords

Data Privacy RequirementsStakeholder ManagementHigh-Volume EnvironmentOpen-Source SystemsGovernment Systems

About the role

Key responsibilities & impact

Answer and manage incoming calls and online tips from the public
Gather, clarify, and document information related to alleged criminal or suspicious activity
Review and assess tips to determine relevance and appropriate action
Conduct basic research using government, law enforcement, and open-source systems
Accurately document calls, tips, and findings in government systems
Prepare and route reports to the appropriate field offices or agencies
Escalate urgent or actionable information to designated personnel as needed
Follow established procedures, policies, and data privacy requirements
Provide professional, courteous customer service

Requirements

What you’ll need

3+ years of experience in a call center
Experience resolving complex stakeholder or customer issues
Proven ability to manage multiple tasks in a high-volume environment
Strong multitasking skills, including simultaneous data entry, research, and communication
Comfortable working with diverse stakeholders across varying professional backgrounds
Strong analytical, research, and problem-solving skills
Ability to work independently with minimal supervision
Excellent verbal and written communication skills
Active listening skills and sound judgment in complex situations
Experience supporting or training new customer service representatives
Ability to generate ad-hoc reports using internal systems
Experience using telephony systems, CRMs/ticketing tools, and Microsoft Office
Associate’s degree preferred

Benefits

Comp & perks

Fully remote work arrangement
Full-time schedule