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Customer Service Representative
IronMountain Solutions, Inc.. Provide direct telephone, email, and chat-based support to Merchant Mariner community members, members of the public, and other concerned parties .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in providing customer support to the Merchant Mariner community, with a strong understanding of credentialing processes and the ability to communicate effectively. Capable of building relationships and managing client interactions while meeting call center performance metrics.
Highest-signal resume keywords
Customer SupportMerchant Mariner CredentialingPublic Trust ClearanceWritten And Verbal CommunicationActive Listening
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Understanding Of Laws And RegulationsCall Center MetricsProblem SolvingClient Relationship Management
Soft Skills
EmpathyConflict ResolutionTeam Collaboration
Tools & Technologies
SoftwareDatabasesScripts
Industry Keywords
Merchant MarinerCredentialing ProcessCustomer Service
About the role
Key responsibilities & impact- Provide direct telephone, email, and chat-based support to Merchant Mariner community members, members of the public, and other concerned parties
- Develop an understanding of laws, regulations, policies, and processes involved in the Merchant Mariner credentialing process
- Answer or make client calls to address needs, complaints, and issues
- Respond efficiently and accurately, explain possible solutions, and ensure clients feel supported and valued
- Use active listening, clarify information, and diffuse angry clients as needed
- Build relationships with clients and call center team members
- Utilize software, databases, scripts, and tools
- Meet or exceed call center metrics while providing consistent customer service
Requirements
What you’ll need- Bachelor’s degree (no experience required), or high school diploma (or equivalent) and 6 years of relevant experience
- Must be able to obtain a Public Trust Clearance
- Exceptional written and verbal communication skills
Benefits
Comp & perks- Fully remote work arrangement
- Full-time schedule
- Public Trust Clearance requirement associated with the role