Account Manager – APAC

Irth Solutions

. Develop and maintain trusting relationships with clients after the initial sale.

Posted 10/27/2026full-timeRemote • Australia, CanadaMid-LevelSenior💰 CA$70,000 - CA$75,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in client relationship management, account growth strategies, and SaaS solutions implementation. Proficient in delivering business presentations and collaborating with cross-functional teams to achieve client objectives.

Highest-signal resume keywords

Client Relationship ManagementSaaS Solutions ImplementationBusiness Presentation SkillsAccount Growth StrategiesFluent in English, French, and Portuguese

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account ManagementFinancial ManagementBusiness Process DefinitionKPI ReportingContract NegotiationTechnical SupportClient Needs AnalysisProject ScopingBorealis Software ProficiencyCRM Experience

Soft Skills

Strong Communication SkillsRelationship BuildingCultural CompetenceFlexibilityProblem-Solving

Tools & Technologies

Borealis HelpdeskBorealis HelpcenterSaaS PlatformsCRM Systems

Certifications & Qualifications

Bachelor’s Degree in Administration

Industry Keywords

Customer SuccessSolution ConsultingAccount GrowthClient EngagementBusiness Opportunities

About the role

Key responsibilities & impact

Develop and maintain trusting relationships with clients after the initial sale.
Deploy account management strategies to reinforce Borealis growth.
Define growth plans for the appointed client portfolio.
Manage the financial aspects of the client portfolio.
Identify new client needs and convert them into business opportunities.
Deliver business presentations to key stakeholders, often at executive level.
Proactively follow up and engage with clients.
Analyze Borealis adoption levels, define objectives, and roll out appropriate strategies.
Help clients define business processes and implement them into Borealis.
Advise clients on the best Borealis solutions and practices.
Suggest workarounds adapted to clients’ contexts.
Provide insightful reporting and KPIs with the SaaS team.
Collaborate with surrounding teams to meet client objectives.
Scope and brief Project and Technical teams for additional services.
Ensure proper use of the Borealis Helpdesk and Helpcenter.
Provide quality information to the Product team for roadmap alignment.
Collaborate with Account Directors on strategic accounts.
Promote best practices around global Borealis usage.

Requirements

What you’ll need

Fluent in English, French and Portuguese written and spoken.
Bachelor’s degree in administration (BBA) or any other field deemed pertinent.
At least 3-4 years of experience in customer success account management or solution consulting role.
2-3 years of experience with SAAS or CRM a plus.
Strong technical and computer software background to support customers in a SAAS environment.
Successful background at growing and maintaining client’s accounts, negotiating contracts and budget, demoing projects, and scoping, both technically and financially, client’s requests.
Strong communication skills.
Cultural competence.
Excellent relationship building skills.
Available to work atypical working hours.
Flexibility and ability to work simultaneously on different subjects.

Benefits

Comp & perks

Join a dynamic, growing company that is well respected in its industry.
Health plans options including medical, dental, & vision
401k or RSP + company match
Flexible PTO policy plus company-paid holidays
Generous one-time “work from home” stipend to get you started
Team events including monthly lunches for everyone, volunteer outings, and quarterly gatherings
Hybrid employees have access to snacks, beverages and coffee at our Columbus, Ohio office