Account Manager – EMEA

Irth Solutions

. Develop and maintain trusting relationships with clients after initial sales.

Posted 10/27/2026full-timeRemote • CanadaMid-LevelSenior💰 CA$70,000 - CA$75,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in client relationship management, strategic account growth, and SaaS solutions implementation. Proficient in delivering impactful presentations and analyzing client needs to drive business opportunities.

Highest-signal resume keywords

Client Relationship ManagementSaaS Solutions ImplementationBusiness Presentation SkillsAccount Growth StrategiesFluent in English, French, and Portuguese

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account ManagementFinancial ManagementClient Needs AnalysisKPI ReportingTechnical Support in SaaSContract NegotiationProject ScopingBusiness Process ImplementationBorealis Platform ExpertiseCRM Experience

Soft Skills

Strong Communication SkillsRelationship BuildingCultural CompetenceFlexibilityAdaptability

Tools & Technologies

Borealis HelpdeskBorealis HelpcenterSaaS PlatformsCRM Software

Certifications & Qualifications

Bachelor’s Degree in Administration

Industry Keywords

Customer SuccessSolution ConsultingAccount ManagementBusiness DevelopmentStakeholder Engagement

About the role

Key responsibilities & impact

Develop and maintain trusting relationships with clients after initial sales.
Deploy account management strategies to reinforce Borealis growth.
Define growth plans for the assigned client portfolio.
Manage the financial aspects of the client portfolio.
Identify client needs and convert them into business opportunities.
Deliver business presentations to key stakeholders, often at executive level.
Proactively follow up and engage with clients.
Analyze Borealis adoption, define objectives, and implement strategies with stakeholders.
Understand business requirements, help define client processes, and implement them in Borealis.
Advise clients on optimal Borealis solutions and practices.
Suggest workarounds adapted to client contexts.
Provide insightful reporting and KPIs through the SaaS platform.
Collaborate with surrounding teams to meet client objectives.
Scope and brief Project and Technical teams for additional services.
Ensure proper use of the Borealis Helpdesk and Helpcenter.
Provide quality product feedback to align the Borealis roadmap.
Collaborate with Account Directors on strategic accounts.
Promote best practices for global Borealis usage.

Requirements

What you’ll need

Fluent in English, French and Portuguese written and spoken.
Bachelor’s degree in administration (BBA) or any other field deemed pertinent.
At least 3-4 years of experience in customer success account management or solution consulting role.
2-3 years of experience with SAAS or CRM a plus.
Strong technical and computer software background to support customers in a SAAS environment.
Successful background at growing and maintaining client’s accounts, negotiating contracts and budget, demoing projects, and scoping client requests technically and financially.
Strong communication skills.
Cultural competence and ability to adapt to clients with varied skill sets and communication styles.
Excellent relationship building skills.
Available to work atypical working hours.
Flexibility and ability to work simultaneously on different subjects.

Benefits

Comp & perks

Join a dynamic, growing company that is well respected in its industry.
Health plans options including medical, dental, & vision
401k or RSP + company match
Flexible PTO policy plus company-paid holidays
Generous one-time “work from home” stipend to get you started
Team events including monthly lunches for everyone, volunteer outings, and quarterly gatherings
Hybrid employees have access to snacks, beverages and coffee at our Columbus, Ohio office