Operations and Automation Analyst

Irth Solutions

. Support operational reporting, process improvement automation, and implementation and ongoing support of a professional services automation (PSA) platform .

Posted 10/8/2026full-timeRemote • IndiaJuniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in process improvement, automation, and operational reporting, with a strong focus on utilizing Microsoft Power Automate and Power BI for workflow development and data analysis. Capable of creating and maintaining documentation, reports, and dashboards to support decision-making and operational efficiency.

Highest-signal resume keywords

Process Improvement AutomationMicrosoft Power AutomateMicrosoft Power BIData AnalysisOperational Reporting

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Business AnalysisWorkflow DevelopmentAdvanced Microsoft ExcelData ValidationProcess Documentation

Soft Skills

Analytical ThinkingAttention to DetailEffective CommunicationOrganizational SkillsIndependence

Tools & Technologies

Monday.comMicrosoft CopilotOperational Dashboards

Industry Keywords

Professional Services AutomationKPI ReportingCross-Functional CollaborationResource ManagementClient Issue Resolution

About the role

Key responsibilities & impact

Support operational reporting, process improvement automation, and implementation and ongoing support of a professional services automation (PSA) platform
Document current-state processes, identify manual or repetitive processes, translate requirements into improved process or technology solutions, and develop future-state workflows
Build, test, deploy, troubleshoot, and maintain workflow automation using tools such as Microsoft Power Automate
Test and validate new processes and automated solutions before deployment
Create and maintain process documentation, workflow diagrams, procedures, and other operational documentation
Support continuous improvement initiatives and additional projects assigned by the manager
Develop and maintain recurring operational reports and dashboards
Create reports supporting operational KPIs and management decision-making
Validate report data for completeness and accuracy
Identify opportunities to automate recurring reports and transition reporting processes into standardized, automated solutions
Support reporting requirements associated with the PSA platform
Assist with system administration and maintenance of the PSA tool, currently Monday.com
Create and maintain PS opportunities and projects
Use PSA data structures to produce relevant reports and dashboards
Create, design, deliver, and maintain processes and specifications requested by PS leadership
Prepare and present reports, dashboards, and recommendations based on data analysis
Provide training and guidance to team members on operational processes and tools
Predict resources needed to reach objectives and manage resources effectively and efficiently
Identify and bring in resources as required for quick response to client issues during implementation
Report directly to the Director of Excellence and Operations and interact regularly with cross-functional teams, project stakeholders, and senior leadership

Requirements

What you’ll need

Bachelor's degree and/or one to three years of relevant professional experience in business analysis, reporting, process improvement, automation, professional services operations, or related field
Fluent, proficient written and spoken English with the ability to communicate effectively with global teams and senior leadership
Experience supporting business process automation or workflow development
Working knowledge or hands-on experience with Microsoft Power Automate and Power BI
Familiarity with Microsoft Copilot or other AI platforms
Advanced Microsoft Excel skills
Strong analytical and critical thinking skills
Strong attention to detail and commitment to data accuracy
Ability to work with guidance while developing increasing independence and ownership
Ability to organize and manage multiple assignments and priorities
Ability to support US working hours (Central Time Zone)
Bachelor's degree in a relevant field such as Business Administration, Business Analytics, Information Technology, Computer Science, Engineering, or a related discipline

Benefits

Comp & perks

Being an integral part of a dynamic, growing company that is well respected in its industry
Competitive pay based on experience