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Bilingual Spanish Care Navigator – After-Hours
Isaac Health. Provide empathetic listening, emotional support, and guidance to persons living with Alzheimer’s disease and related disorders and their loved ones .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in providing empathetic support and guidance to individuals affected by Alzheimer’s disease and related disorders, while effectively collaborating with clinical teams and utilizing structured support models for triaging and resource navigation.
Highest-signal resume keywords
Dementia Care ExperienceEmotional Support SkillsStrong English Communication SkillsTelehealth ExperienceSocial Work Background
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Empathetic ListeningCoping Strategies EducationSteadiness in Emotional Conversations
Tools & Technologies
Care Platform
Industry Keywords
Alzheimer’s DiseaseCognitive DisordersBehavioral DisordersCaregiver SupportOlder Adult SupportComplex CareMental HealthResource NavigationCall Center ExperienceU.S. Healthcare Familiarity
About the role
Key responsibilities & impact- Provide empathetic listening, emotional support, and guidance to persons living with Alzheimer’s disease and related disorders and their loved ones
- Share dementia education, coping strategies, and resource navigation
- Triage callers using a structured support model, including escalation protocols
- Document interactions in the care platform
- Coordinate follow-up messages and hand-offs when needed
- Work collaboratively with the clinical team
Requirements
What you’ll need- Background in social work, psychology, nursing, counseling, caregiver support, or related care fields
- Experience supporting older adults, caregivers, persons living with cognitive and behavioral disorders like dementia, complex care, or mental health
- Strong English communication skills (verbal & written)
- Ability to handle emotional conversations with steadiness and empathy
- Ability to work rotating shifts including nights & weekends
- Reliable internet + quiet/private remote workspace
- Prior dementia care or caregiver support experience preferred
- Telehealth, call center, or hotline experience preferred
- Familiarity with U.S. healthcare helpful but not required
Benefits
Comp & perks- Competitive compensation
- Structured dementia training program
- Career development opportunities (leadership, training, clinical support pathways)
- Mission-driven culture rooted in compassion and dignity