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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in quality assurance and compliance reviews, with a strong focus on CMMI methods and standards. Proficient in customer service and support, with the ability to analyze and resolve complex technical issues while maintaining attention to detail.
Highest-signal resume keywords
CMMI Compliance ReviewQuality AssuranceCustomer Service ExperienceMicrosoft Office ProficiencyCMMI Practitioner Certification
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Quality ReviewsCompliance ReviewsTechnical Problem ResolutionUser Acceptance TestingData Analysis
Soft Skills
Attention to DetailIndependent JudgmentCollaborative TeamworkEffective CommunicationAdaptability
Tools & Technologies
CRM SoftwareSalesforceMicrosoft WordMicrosoft PowerPointMicrosoft Excel
Certifications & Qualifications
CMMI Practitioner Certification
Industry Keywords
CMMIProcess Improvement ModelsCustomer-Facing RoleGlobal Customer BaseQuality Performance
About the role
Key responsibilities & impact- Review CMMI and MDDAP appraisals for compliance with CMMI methods, policies, and standards
- Provide tier 2 product support for complex technical and support problems transitioned from the CEC by researching, analyzing, monitoring customer needs, and responding appropriately
- Move customers to tier 3 product support for extremely complex technical or support problems
- Perform quality checks on secondary course and appraisal data points
- Monitor automated system alerts related to leading indicators of potential method and/or policy violations
- Assist in creating and maintaining guidance pieces for the CMMI Partner community
- Perform reviews and user acceptance testing coordinated with internal development teams as needed
- Track and manage delivery-specific waiver requests and provide focused support to CMMI Partners and their service deliveries
- Assess product or service issues, resolve basic and complex technical and support problems, and escalate matters requiring complex technical interpretation, exception approval, or management decisions to the Manager, Quality Performance
Requirements
What you’ll need- High School diploma or equivalent education or equivalent work experience
- 2+ years of relevant experience in quality assurance, customer service, or a related function
- Experience in a customer-facing role
- MS Office proficiency
- Ability to excel in a fast-paced environment, embrace change, and show good judgment to make fair and consistent decisions
- Ability to present ideas, approaches, and information clearly
- Ability to work without supervision, and with extensive latitude for independent judgment
- Strong attention to detail
- Ability to work on a team in a collaborative environment
- Ability to rapidly acquire new knowledge
- Commitment to company purpose and values
- Proficiency in Microsoft Office products (Word, PowerPoint, and Excel)
- Associates degree in Business, Communications, or Management or current enrollment in bachelors program preferred
- 4+ years of relevant experience including hands-on experience performing quality reviews, compliance reviews, or similarly structured evaluations preferred
- Experience with CMMI and/or other process improvement models preferred
- Experience working with a global customer base preferred
- Experience with business systems (e.g., CRM/Salesforce, MS Office, etc.) preferred
- Multilingual skills, with Mandarin or Spanish a plus
- Certification as a CMMI Practitioner preferred
Benefits
Comp & perks- Occasional travel to attend company-sponsored events, meetings, all-hands gatherings, training sessions, or other activities
- Periodic onsite attendance based on business needs