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Certification Body Relations – Operations Manager
ISCC – the International Sustainability and Carbon Certification. Manage certification body contracts, including negotiations, amendments, extensions, cooperation transfers, internal approvals, and signing coordination .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong account management capabilities, including contract negotiation, operational support, and stakeholder communication. Proficient in data analysis and process improvement to enhance certification body performance and engagement.
Highest-signal resume keywords
Account ManagementContract NegotiationOperational SupportData AnalysisCustomer Service
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Contract ManagementSOP DevelopmentDashboard CreationTrend AnalysisCertification Administration
Soft Skills
Organisational SkillsClear CommunicationProblem ResolutionJudgementDecision-Making
Industry Keywords
ISCC RequirementsStakeholder ManagementCross-Functional CoordinationOperational Data MaintenanceCertification Body Engagement
About the role
Key responsibilities & impact- Manage certification body contracts, including negotiations, amendments, extensions, cooperation transfers, internal approvals, and signing coordination
- Coordinate certification body onboarding and offboarding, including induction, system access, guidance, and internal-team alignment
- Manage certification body enquiries and operational support requests
- Manage assigned certification body accounts, including bilateral meetings, stakeholder communication, issue resolution, and follow-up actions
- Maintain accurate certification body records and documentation
- Develop and use dashboards and data analysis to support account management
- Develop, maintain, and improve SOPs, guidance documents, and administrative processes
- Consolidate certification body feedback, identify recurring issues, and coordinate internal action plans and process improvements
- Provide back-up support for certification body communications and engagement activities
- Support certification body oversight and engagement activities
- Support analyses of certification body performance and audit quality, including relevant data preparation and validation
- Contribute to workload planning, handovers, and cross-functional coordination
Requirements
What you’ll need- Bachelor’s degree in a relevant field (e.g. business administration, management, sustainability, supply chain management, or a comparable discipline)
- At least 3–5 years of relevant professional experience in account management, operational support, certification administration, contract management, or a comparable stakeholder-facing role
- Strong experience in customer service, operational support and external relationship management
- Demonstrated experience managing external accounts or partners, coordinating cross-functional activities, and resolving operational issues
- Strong contract negotiation and administration skills
- Experience maintaining operational data and using dashboards or trend analysis
- Knowledge of ISCC requirements or comparable certification schemes is an advantage
- Excellent English language skills (at least C1, written and spoken)
- German language skills are a plus
- Strong organisational and case-management skills
- Clear and confident communication skills, including managing challenging discussions and resolving operational conflicts professionally
- Structured, independent, and reliable working style
- Sound judgement and decision-making capability
- Ability to improve administrative processes and coordinate cross-team collaboration
- Strong analytical skills and attention to detail
Benefits
Comp & perks- Various team events throughout the year (Celebrating Diversity, Summer Team Event, Christmas Party)
- Close collaboration with sister companies
- Opportunity to work independently and shape processes
- Individual learning and development plan
- Professional onboarding
- Frequent feedback sessions
- Many free language classes
- Access to several trainings and specific technical courses
- Promotion from within
- Hybrid set-up
- 4 weeks remote work at a place of choice after probation
- Flexible working hours and trust based working time
- 30 vacation days and 3 additional vacation days (Christmas Eve, New Year’s Eve, Carnival Monday)
- Sabbatical options
- Generous pension scheme (bAV)
- JobTicket/Deutschlandticket
- Annual bonus scheme based on performance
- Subsidized Urban Sports Club
- Health weeks promoting healthy habits in personal and professional life