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Certification Body Relations – Operations Manager
ISCC – the International Sustainability and Carbon Certification. Manage certification body contracts, including negotiations, amendments, extensions, cooperation transfers, internal approvals, and signing coordination .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in account management and operational support, with a strong focus on contract negotiation, data analysis, and process improvement. Proficient in managing external relationships and coordinating cross-functional activities to enhance certification body performance.
Highest-signal resume keywords
Account ManagementContract NegotiationOperational SupportData AnalysisCustomer Service
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Contract ManagementSOP DevelopmentDashboard CreationTrend AnalysisCertification Administration
Soft Skills
Organisational SkillsClear CommunicationDecision-MakingAttention to DetailIndependent Working
Industry Keywords
ISCC RequirementsStakeholder ManagementCross-Functional CoordinationOperational Data MaintenanceCertification Body Engagement
About the role
Key responsibilities & impact- Manage certification body contracts, including negotiations, amendments, extensions, cooperation transfers, internal approvals, and signing coordination
- Coordinate certification body onboarding and offboarding, including induction, system access, guidance, and internal alignment
- Manage certification body enquiries and operational support requests
- Manage assigned certification body accounts through bilateral meetings, stakeholder communication, issue resolution, and follow-up coordination
- Maintain accurate certification body records and documentation
- Develop and use dashboards and data analysis to support account management
- Develop, maintain, and improve SOPs, guidance documents, and administrative processes
- Consolidate certification body feedback, identify recurring issues, and coordinate internal action plans and process improvements
- Provide backup support for certification body communications and engagement activities
- Support certification body oversight and engagement activities
- Analyse certification body performance and audit quality, including preparation and validation of relevant data
- Contribute to workload planning, handovers, and cross-functional coordination
Requirements
What you’ll need- Bachelor’s degree in a relevant field (e.g. business administration, management, sustainability, supply chain management, or a comparable discipline)
- At least 3–5 years of relevant professional experience in account management, operational support, certification administration, contract management, or a comparable stakeholder-facing role
- Strong experience in customer service, operational support and external relationship management
- Demonstrated experience managing external accounts or partners, coordinating cross-functional activities, and resolving operational issues
- Strong contract negotiation and administration skills
- Experience maintaining operational data and using dashboards or trend analysis
- Knowledge of ISCC requirements or comparable certification schemes is an advantage
- Excellent English language skills (at least C1, written and spoken)
- German language skills are a plus
- Strong organisational and case-management skills
- Clear and confident communication skills
- Structured, independent, and reliable working style
- Sound judgement and decision-making capability
- Ability to improve administrative processes and coordinate cross-team collaboration
- Strong analytical skills and attention to detail
Benefits
Comp & perks- Various team events throughout the year (Celebrating Diversity, Summer Team Event, Christmas Party)
- Close collaboration with sister companies
- Opportunity to work independently and shape processes
- Individual learning and development plan
- Professional onboarding
- Frequent feedback sessions
- Many free language classes
- Access to several trainings and specific technical courses
- Internal promotion opportunities
- Hybrid work setup
- 4 weeks remote work at a place of choice after probation
- Flexible working hours and trust-based working time
- 30 vacation days and 3 additional vacation days (Christmas Eve, New Year’s Eve, Carnival Monday)
- Sabbatical options
- Generous pension scheme (bAV)
- JobTicket/Deutschlandticket
- Annual bonus scheme based on performance
- Subsidized Urban Sports Club
- Health weeks promoting healthy habits in personal and professional life