Student Services Officer

ISEP

. Support students from initial interest in an ISEP study, intern, or volunteer abroad program through program completion .

Posted 11/7/2026full-timeRemote • Virginia • United StatesJuniorMid-Level💰 $45,000 - $52,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in student advising and international education, with a strong focus on program selection, cultural awareness, and stakeholder engagement. Proficient in managing student inquiries and providing comprehensive support throughout the study abroad process.

Highest-signal resume keywords

Student AdvisingInternational EducationCross-Cultural CommunicationCRM ExperienceProgram Administration

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Program SelectionApplication ProcessesCourse AdvisingHealth and Safety ManagementDiversity and Inclusion

Soft Skills

Time ManagementCustomer ServiceCollaborationDetail OrientationStakeholder Engagement

Tools & Technologies

CRM

Industry Keywords

Higher EducationStudy AbroadInternational Program AdministrationSouthern EuropeCultural Awareness

About the role

Key responsibilities & impact

Support students from initial interest in an ISEP study, intern, or volunteer abroad program through program completion
Help students choose programs aligned with academic and personal goals
Advise students on application and course selection processes
Prepare students for departure and provide support while on program
Maintain up-to-date knowledge of universities and program opportunities in Southern Europe
Conduct outreach and advising with prospective students to convert leads into completed qualified applications
Advise students on course selection, program acceptance, and related processes
Respond to inquiries from students, campus coordinators, and parents
Serve as primary point of contact during pre-departure, delivering orientations and assisting with academic, cultural, and visa matters
Address concerns during programs in collaboration with ISEP’s Member Relations team and host university coordinators, including health and safety matters
Collaborate with University Relations Managers to maintain current program knowledge
Support questions related to full-time internship opportunities hosted with The Intern Group
Work with students and university coordinators on health and safety, health insurance requirements, diversity and inclusion, and general operations
Perform other duties as assigned

Requirements

What you’ll need

Bachelor's degree
2 or more years’ work experience in student advising, higher education, international education, study abroad, international program administration, or related areas
Travel, study and/or work experience abroad
Outstanding time management skills and customer service acumen
Excellent cross-cultural communication and student relations skills
Ability to handle detail and prioritize workload in a fast-paced environment
Ability to collaborate effectively in a highly team-oriented environment and culture
Proven effective engagement with stakeholders at multiple levels
Experience using a CRM (desired)
Experience with advising and/or counseling (desired)
Knowledge of and experience working with cultures and higher education institutions in Southern Europe (Italy, Greece, Malta, Bulgaria & Turkey) (desired)

Benefits

Comp & perks

Optional work from home
Negligible travel percentage
Equal opportunity employer
Diversity support in the workplace