Donor Administrator

Islamic Relief USA

. Respond to donor inquiries via phone, email, and live chat .

Posted 10/14/2026full-timeBurlington • CanadaJunior💰 CA$51,235 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service skills with a focus on donor satisfaction, utilizing problem-solving abilities and attention to detail to manage inquiries and donations effectively. Proficient in both English and French, capable of collaborating with diverse teams while maintaining a donor-centric approach.

Highest-signal resume keywords

Customer Service ExperienceData Management SkillsProficiency in MS ExcelBilingual in English and FrenchStrong Problem-Solving Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data ManagementDonation ProcessingBasic Mathematical SkillsPerformance MetricsResponse-Time Management

Soft Skills

Attention to DetailEmpathyPatienceTeam-Oriented ApproachSelf-Motivated

Tools & Technologies

MS ExcelGmailLive Chat PlatformsDonor Management Systems

Industry Keywords

Donor RelationsFundraisingCustomer InquiriesCampaign Management

About the role

Key responsibilities & impact

Respond to donor inquiries via phone, email, and live chat
Process donor donations and refunds accurately and efficiently
Meet or exceed response-time and donor-satisfaction performance metrics
Listen to voicemails and return calls
Collaborate with Finance, Technical Support, and Fundraising teams to resolve donor inquiries and requests
Process donations on different platforms for various campaigns
Make chase calls after events to process pledges
Perform ad hoc tasks assigned by the donor relations manager and team leads

Requirements

What you’ll need

1-2 years of experience related to customer service and data management
Post-Secondary Education; University degree preferred
Proficiency in MS Excel is an asset
Proficiency with Gmail and select add-ons
Proficient (oral and written) in English and French (preferably)
Ability to prioritize and reprioritize to meet donor needs, stay organized, and meet deadlines
Strong problem-solving and critical-thinking skills
Patience, empathy, and a donor-centric mindset
Strong attention to detail and ability to work accurately without supervision
Positive attitude, willingness to learn, and team-oriented approach
Ability to balance accuracy and efficiency, meet deadlines, and multitask
Ability to work independently and in a team environment with a diverse group of people
Basic mathematical skills
Self-motivated, takes initiative, and follows instructions
Availability to work flexible hours, including overnight, weekdays, weekends, and additional hours as required

Benefits

Comp & perks

Hybrid work model with in-office requirements ranging from two days a week to one day a month, depending on distance from a Burlington headquarters or regional office
Accommodation support throughout recruitment, hiring, and employment processes