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Island

Technical Account Manager

Island

. Serve as the technical point of contact for a portfolio of Island customers, guiding them from onboarding to operational maturity .

Posted 10/2/2026full-timeRemote • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in technical account management and customer support within software or cybersecurity environments, with a strong focus on customer training, issue resolution, and collaboration across teams. Proficient in guiding customers through onboarding and operational maturity while leveraging enterprise IT products.

Highest-signal resume keywords
Technical Account ManagementCustomer Escalation HandlingSaaS Platform SupportExcellent Communication SkillsProject Management

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Technical Account ManagementSolutions EngineeringEnterprise IT SupportCybersecurity KnowledgeCustomer SupportTechnical Project Management
Soft Skills
Excellent Communication Skills
Tools & Technologies
SalesforceJiraConfluenceRemote Collaboration Platforms
Industry Keywords
SaaSCybersecurityCustomer SuccessOnboardingOperational Maturity

Tech Stack

Tools & technologies
Cyber Security

About the role

Key responsibilities & impact
  • Serve as the technical point of contact for a portfolio of Island customers, guiding them from onboarding to operational maturity
  • Proactively manage and assist with support cases, feature requests, and escalations
  • Open, monitor, and drive resolution of customer issues while keeping customers informed
  • Train customer teams to deploy, manage, and operationalize Island using best practices
  • Provide configuration guidance tailored to customers’ environments and security, performance, and usability goals
  • Inform customers about upcoming releases and new capabilities and demonstrate their benefits
  • Partner with Product, Engineering, Support, and Customer Success to deliver a unified customer experience
  • Provide customer feedback that influences the product roadmap

Requirements

What you’ll need
  • 5+ years in a technical account management, solutions engineering, or post-sales technical role in software or cybersecurity
  • Strong technical foundation and experience supporting enterprise IT products, ideally SaaS or security platforms
  • Experience handling customer escalations, support tickets, and technical project management
  • Excellent communication skills — able to clearly articulate complex ideas to technical and non-technical audiences
  • Comfortable with tools like Salesforce, Jira, Confluence, and remote collaboration platforms
  • Bachelor’s degree in a technical discipline or equivalent experience preferred